# Jake Richard Meyers - Entertainment and Live Venue Technology

## Profile

### Background

Entertainment and live venue technology resume focused on production operations, service reliability, high-visibility event support, creative technical background, venue continuity, and transferable systems judgment.

### Contact Information

- Phone: (626) 988-6620
- Email: resume@askjake.pro
- Website: [https://askjake.pro](https://askjake.pro)
- LinkedIn: [https://www.linkedin.com/in/jakermey](https://www.linkedin.com/in/jakermey)
- GitHub: [https://github.com/jakermey](https://github.com/jakermey)

## Work Experience

### Scoria Software Solutions | March 2025 – Present

> Founder & Principal Software Architect

- Building a live sports analytics runtime with public Next.js surfaces, strict TypeScript, PostgreSQL-backed routes, Azure Databricks analytics, and governed evaluation paths, a transferable architecture for event-facing systems that need reliable data products under production-like controls.
- Designed model- and platform-agnostic runtime options across Azure AI Foundry, Ollama, local models, consumer apps, and enterprise platforms, preserving low-latency and cost-aware deployment paths that transfer to live-event systems where local fallback and fast response matter.
- Developed a canonical JSON-schema application engine that deploys cohesive web, native mobile, desktop, API, CLI, and MCP surfaces from one shared contract, a transferable multi-surface pattern for venue or production platforms that need consistent operator, audience, and integration workflows.
- Built a model- and platform-agnostic XLM/MCP delivery engine that converts natural-language intent into deterministic multi-surface application stacks, a transferable pattern for live-event platforms that need web, API, CLI, and tool workflows to move together under production guardrails.
- Created AI-assisted delivery guardrails and DevOps orchestration that compressed feature and patch cycles from weeks or months to days or hours, a transferable production-systems pattern for live-venue, event, or studio platforms that need faster change while preserving controlled release paths.
- Reduced token consumption 60-90% across four LLM-driven document-generation workflow steps, making structured content generation faster and cheaper for production-style pipelines that need publication-ready output without separate post-processing.
- Designed a byte-perfect Markdown/MDX to DOCX/PDF conversion engine that eliminated branding and styling errors and reduced collateral production from 1–2 weeks to 1–2 days, supporting production-style content workflows where reviewable, correctly formatted deliverables matter.
- Built the vendor- and OS-agnostic infrastructure engine spanning Azure, AWS, private cloud, bare metal, and OpenStack, enabling consistent portable deployments and stronger vendor negotiation leverage that contributed to the observed 65% cloud-cost reduction.

### Bedrock Information Systems LLC | January 2019 – Present

> Principal Architect

- Applied deterministic guardrails to AI-assisted development so small infrastructure and application teams could accelerate delivery 50–75% while preserving auditability and release discipline, a practical pattern for modernizing venue or studio production systems with constrained teams.
- Implemented automated Purview DLP and information-protection controls that detected sensitive-data exposure within five minutes and protected copies outside Microsoft 365, a transferable content-security pattern for entertainment enterprises managing creative, partner, or regulated operational data.
- Directed a 2,300-user MDM migration in 45 days with one part-time engineer, zero data loss or service interruption, and only five support requests after 15 minutes of training, a transferable adoption pattern for lean entertainment technology teams rolling out governed platforms to broad non-technical user groups.
- Led a municipal Microsoft Teams collaboration rollout into a five-year modernization roadmap across 26 priorities, a transferable operating model for entertainment technology groups coordinating collaboration, security, compliance, training, adoption, and legacy phase-out without claiming entertainment-employer delivery.
- Designed Azure DevOps and GitHub repository, CI/CD, and release standards for multi-environment application fleets, a transferable production-systems pattern for controlled studio or venue platform releases with security and compliance built into delivery.
- Developed technology and governance roadmaps that tied cloud modernization, cybersecurity posture, records workflows, and service management to public-service continuity, a transferable planning pattern for entertainment operations teams prioritizing resilience with small technical staffs.
- Built a records digitization and metadata workflow that converted century-scale legacy archives into OCR/ICR-optimized, PDF/A-compliant assets in one 21-hour run, supporting media-archive modernization patterns without claiming studio production work.
- Established NIST CSF 2.0 Tier 3 (Repeatable) as the new baseline for onboarded systems across all core functions, replacing prior Tier 1 awareness-level practices and enabling automated, single-click audit reporting that reduced typical municipal IT audit effort from 40–120 staff hours to under 30 minutes.

### Los Angeles County Employees Retirement Association (LACERA) | August 2023 – June 2024

> Principal Cybersecurity Architect

- Converted reactive security queues, user-reported disruptions, and alert noise into daily operating rhythms and dashboard-driven governance, a transferable live-venue technology pattern for keeping service continuity visible under operational pressure.
- Delivered live security dashboards and monitoring that translated posture, progress, and risk into executive operating signals, a transferable venue-operations pattern for faster budget, staffing, platform, and continuity decisions before service-impacting events.
- Integrated security tooling into fire-drill and disaster-recovery exercises, proving a venue-style operational-readiness cadence that preserved continuity for internal users, external consumers, and public-facing services during a real high-privilege account lockdown.
- Contained a high-pressure privileged-account compromise with zero data extraction, zero lateral movement, and no business-system impact, a transferable incident-response and service-continuity pattern for live operations where downtime is visible immediately.
- Built investigation and remediation workflows that connected security signals, governance evidence, and change data into practical dashboards, a transferable live-venue operations pattern for keeping policy effectiveness, false positives, and readiness visible before service-impacting events.
- Converted ServiceNow GRC and change-management evidence into a weekly operating rhythm that moved security changes from ad hoc requests to days-or-hours delivery cycles, a transferable live-venue operations pattern for controlled change and service continuity without regressions.
- Extended regulated content-security controls by tuning Purview DLP, sensitivity labels, retention policies, and Defender-aligned compliance workflows, a transferable pattern for protecting sensitive entertainment, venue, or audience data without claiming direct production credit.
- Institutionalized red-team and blue-team exercises across Pentera, Defender, and Purview, a transferable continuity-exercise pattern for live-venue technology teams that need practiced detection, response, and remediation before high-pressure operating windows.

### Wells Fargo Bank | July 2022 – July 2023

> Senior Cybersecurity Architect

- Designed multi-layer HYOK cryptography and external key-provider governance as transferable content-security discipline for studio and venue cloud systems that must protect sensitive data while preserving auditable key control.
- Led governed cloud-architecture review across 128 resource-provider types, turning bespoke infrastructure choices into reusable patterns transferable to studio and venue enterprises that need trusted cloud foundations without weakening security or GRC approval gates.
- Translated cybersecurity, compliance, cryptography, and platform trade-offs for senior executive decision-making, a transferable studio-enterprise architecture pattern for leaders weighing cloud-provider adoption, content-security controls, and venue-system risk.
- Accelerated security and infrastructure review cycles from an average of 3–12 application approvals per month to 40–50 completed reviews per week, unblocking the bank’s first successful large-scale public-cloud migration program after multiple prior failed attempts and enabling application teams to move into Azure architectures in volume for the first time in years.
- Developed SDLC policy-enforcement roadmaps that shifted the organization from an exception-driven culture to standardized architecture selection; application teams’ effort dropped from dozens of hours spread over weeks or months to roughly one to two hours of asynchronous work, while security and infrastructure teams achieved substantially higher output volume with near-universal consistency of results.
- Conducted comparative cybersecurity analysis of Azure and Google Cloud Platform services, identifying provider and platform gaps and converting the findings into closure plans that informed the bank’s cloud-security control model.
- Developed standardized compliance-scoring approaches for cloud services, making architecture and configuration review more consistent, repeatable, reliable, and quantifiable across teams that previously evaluated risk through bespoke review paths.
- Guided infrastructure teams toward ARM Templates and Azure Blueprints for deployment standardization, reducing configuration drift and making security requirements easier to enforce through repeatable infrastructure-as-code patterns.

### Microsoft Corporation | March 2021 – November 2021

> Senior Customer Engineer, Global Tech Team

- Resolved one to two critical-situation escalations per week across strategic Microsoft accounts, including a Storage Spaces Direct defect that cascaded through SQL Always On, Exchange Online, RDS, DFS, and failover clustering, reinforcing high-availability patterns relevant to live-venue operations where timing and service continuity matter.
- Operated at Microsoft customer-engineering scale across Fortune 500, public-sector, high-technology, and internal customers, managing 37 dedicated accounts while resolving cloud, data, identity, reliability, and product-group escalations whose operational pressure transfers to live-venue technology environments without implying venue-specific delivery.
- Delivered custom Azure Well-Architected engagements for enterprise customers whose scale exceeded standard guidance, translating cloud, resilience, governance, and platform constraints into architecture decisions transferable to studio and live-venue enterprises that need reliable, secure, executive-ready technology platforms.
- Advised enterprise Microsoft 365 customers on Purview, sensitivity labeling, regulated-data discovery, and DLP policy tuning, framing content-protection controls that transfer to entertainment enterprises managing sensitive creative, operational, and partner-access data.
- Helped remediate a hyperscale service outage by tracing an infrastructure-as-code workflow to the failure path, guiding rollback and permanent-fix decisions, and turning postmortem evidence into rollout and geo-resiliency controls relevant to live-venue platforms where service interruption directly affects public-facing operations.
- Brokered customer escalation evidence into shipped Outlook and Exchange Online Bookings features, translating expert-user workflow needs, anonymous-link security, permissions, and integration tradeoffs into production decisions relevant to entertainment enterprises coordinating public-facing scheduling and partner workflows.
- Translated red-team, blue-team, laboratory, customer-submission, bug, and vulnerability evidence into product-group signal across security, compliance, identity, and cloud services, a transferable content-security pattern for entertainment enterprises that need safer platform behavior without exposing protected business details.
- Published reusable PowerShell, ARM-template, GitHub, Microsoft Learn, and field-delivery assets that converted repeated Azure infrastructure, Microsoft 365, identity, and cybersecurity patterns into governed reference guidance, a transferable capacity signal for entertainment enterprises that need repeatable platform operations without exposing protected details.

### Los Angeles County Employees Retirement Association (LACERA) | December 2020 – March 2021

> Senior Cybersecurity Architect

- Converted identity, access, visibility, shadow-IT, and high-risk access findings into five formal platform RFPs, a transferable governed-modernization pattern for entertainment enterprises aligning ServiceNow, PMO, and Microsoft security platforms around trusted operating data.
- Stabilized workforce remote access under crisis conditions, sequencing identity, VPN, endpoint, firewall, and web-filtering controls to eliminate recurring unexpected downtime, a transferable live-venue service-continuity pattern for time-bound operations and production-adjacent support workflows.
- Served as the organization’s first dedicated cybersecurity engineer and primary architect of a comprehensive three-year technology and security maturity roadmap spanning eight domains that was formally adopted by the CISO, IT leadership, and the Board; established a NIST CSF baseline at Level 1 with a formal target of Level 3 and secured a funded multi-year program that immediately opened three new security engineering roles.
- Designed the privileged-access foundation for PAW/SAW, resource PIM, JEA, and break-glass operations, pairing hands-on security implementation with infrastructure-team training so elevated access could be governed without blocking service delivery.
- Transitioned privileged identity administration toward Microsoft Graph-era control-plane patterns during the original LACERA engagement, using API-first inspection and remediation to find high-risk access paths that standard administrative views did not expose.
- Planned identity, endpoint, and information-security compliance controls for future business services, aligning access governance, data protection, and required security standards before implementation choices narrowed the architecture.
- Consulted with information systems and application teams on security states and planned configurations, making access, compliance, and secure configuration decisions part of delivery rather than detached review.
- Designed and deployed Entra and Netskope across the entire organizational footprint of approximately 550–600 users and endpoints, converting the environment from zero visibility on remote endpoints (beyond legacy VPN tunnel traffic) to full visibility, full-tunnel VPN, firewall, web filtering, and endpoint security controls.

### City National Bank | March 2020 – July 2020

> Vice President, Azure Infrastructure

- Stabilized secure remote-access continuity by scaling VPN, VDI, Microsoft 365, and Teams behind federated identity, MFA, and continuous RADIUS validation, a transferable live-venue operations pattern for preserving staff access without relaxing control expectations during facility disruption.
- Coordinated with security and compliance stakeholders on zero trust, SIEM/SOAR, endpoint encryption, RBAC, and disaster recovery, grounding emergency platform decisions in venue-security and content-protection controls transferable to live operations.
- Advanced Azure availability monitoring and proactive incident-response patterns, strengthening resilience and operational visibility for regulated platforms in ways transferable to live-venue technology operations where service continuity is event-critical.
- Drove Azure foundational-infrastructure strategy for regulated systems, creating roadmap and design guidance for virtual networks, identity, access, monitoring, and migration planning transferable to studio and venue enterprises that need secure cloud foundations before production-adjacent workloads move.
- Reviewed infrastructure design documents and guided application teams through cloud migration, service refactoring, post-cutover cost control, and secure-access considerations, reducing the risk of one-off designs during a compressed transformation window.
- Implemented standardized project and service-management practices for cloud migration work, giving technical staff and business units clearer visibility into deliverables, risks, adoption support, and operational readiness.
- Supported mobile customer front-end and banking-platform architecture discussions, connecting infrastructure resilience and access control to customer-facing digital transformation rather than treating cloud migration as back-end-only work.
- Created and reviewed infrastructure design documents for application and engineering teams, helping standardize cloud, identity, monitoring, and service-refactoring decisions before workloads moved into Azure.

### Molina Healthcare | February 2019 – February 2020

> Senior Solutions Architect (Consultant, Infosys)

- Sequenced the first major migration around the most business-critical SQL Always On workload, protecting 450 TB of data with 2.7 TB of daily transactions and 12-15 SDLC environments to prove a resilient platform pattern transferable to live-venue and production-systems operations.
- Architected a governed Azure landing-zone and hybrid-cloud migration model for roughly 16,000 production servers, 630 applications, and more than 2 PB of regulated data, a transferable studio and live-venue platform pattern for secure workload migration and executive-ready operating foundations.
- Embedded controls, audit trails, and SIEM/SOAR integration points into the landing-zone architecture, a transferable content-security and venue-security pattern for platforms that need operational visibility, reviewable evidence, and executive confidence before sensitive workflows move to cloud.
- Reframed a stalled healthcare cloud-migration program into an executable Azure delivery model by unifying executive leadership, application owners, project managers, engineering teams, Microsoft, and ServiceNow support around a common migration plan, reducing program ambiguity and restoring delivery momentum.
- Authored the majority of the Infrastructure-as-Code and orchestration frameworks that provisioned and governed all Landing Zone resources (networking, Virtual WAN, storage, gateways, firewalls, and Zero Trust network security) as well as the ongoing deployment and maintenance of the critical SQL Always On workload; integrated the frameworks into the organization’s existing Terraform processes so that operational teams experienced zero change to day-to-day maintenance and management, while end-to-end automated cutovers (including a perfectly clean production SQL Always On migration) required only human monitoring.
- Led a combined delivery team of approximately twelve onshore and two dozen offshore Infosys consultants plus a core group of fifteen permanent Molina stakeholders, coordinating Infrastructure-as-Code work with application refactoring (including a significant SQL version upgrade) performed by team developers to make the critical workload cloud-native; the coordinated effort delivered a successful, clean migration of the organization’s most complex and business-critical application while maintaining influence across the full server, data-center, and application footprint.
- Developed Secure Healthcare Cloud Program patterns from the engagement’s lessons, turning migration, governance, automation, security, and communication practices into reusable material for future healthcare organizations seeking equal-or-better security in public or hybrid cloud.
- Wrote a proprietary PowerShell module for virtual-machine migration orchestration, reducing repetitive migration work and giving teams a more consistent control plane for lift-and-shift execution.

### Coretek Services | August 2018 – January 2019

> Senior Solutions Architect

- Designed secure, highly available file-sharing and virtual-desktop data architecture for collaborative media and digital content, a transferable enterprise pattern for creative, venue, and production-adjacent teams balancing content access, uptime, backup, patching, disaster recovery, and cost.
- Migrated 10,000 on-premises mailboxes to Exchange Online in seven weeks with less than 2% failure, a transferable cutover pattern for creative and live-venue teams that need collaboration access to continue while platform foundations change.
- Guided Project Web App roadmap development, templatization, and PMO process structure, a transferable product-operations pattern for entertainment enterprises coordinating repeatable intake, prioritization, and delivery workflows around venue, studio, and business systems.
- Preserved user attributes, SIDs, passwords, groups, and profile data during consolidation, a transferable access-continuity pattern for creative teams that need shared workspaces and collaboration history to survive platform migration.
- Created a Microsoft 365 managed-service program and onboarded a 10,000-plus-seat pilot customer, a transferable service-operations pattern for entertainment enterprises and live-venue teams that need collaboration platforms to run predictably after launch.
- Trained administrators and champions to own cloud systems after production release, a transferable support model for media workflow reliability when creative and live-operations teams need platforms to remain dependable after launch.
- Migrated a 16,000-user base to Exchange Online in a single Azure AD tenant while consolidating 32 Exchange environments across 27 Active Directory forests after a merger, reducing fragmentation in identity and email operations.
- Designed the Project Online lifecycle model across production and sandbox instances, turning resource, team-member, project-manager, portfolio-manager, and administrator access into repeatable provisioning and deprovisioning controls.

### Obsidian Availability Solutions | September 2016 – December 2018

> Principal Consultant

- Led 24/7/365 critical-situation response and executive advisory work across availability, security, and business-continuity risks, transferable to entertainment enterprise and live-venue operations where service interruptions can affect audience, staff, and production workflows.
- Evaluated technical products, services, and strategic partnerships across cloud, security, high-availability, and managed-services domains, building vendor-agnostic architecture judgment transferable to entertainment enterprises selecting resilient venue, studio, and service-management platforms.
- Co-founded an IT consulting firm and established strategic partnerships with Microsoft, ServiceNow, Palo Alto, Dell, HPE, and other vendors within two years, expanding the service portfolio available to customer environments.
- Designed certificate templates, enrollment paths, and AD CS administrative RBAC for SCCM, RADIUS, and general access use cases, making PKI an operable trust service for cloud-adjacent infrastructure instead of a one-time build.
- Designed early Azure AD lifecycle and entitlement patterns for internal and customer tenants, connecting onboarding, role changes, offboarding, group-based access, and delegated CSP/MSP administration into a repeatable identity control plane for managed automation.
- Designed and implemented privileged-access operating patterns across internal and customer environments, using Tier 0-style separation, PAW/SAW practices, JEA, and resource PIM concepts to reduce standing privilege in automation-capable control planes.
- Implemented hybrid identity and federation foundations across Microsoft cloud customer environments, aligning directory synchronization, access boundaries, and tenant onboarding practices into a governed trust layer for automation-ready cloud adoption.
- Secured Microsoft Tier 1 / Direct CSP partner status, enabling stronger managed cloud and security offerings while improving the firm’s ability to support customer adoption directly.

### Orion Technology Services | June 2015 – August 2016

> Senior Solutions Engineer, Engineering Team Lead

- Built real-time availability monitoring with rapid on-call escalation and prescriptive analytics, helping the Network Operations Center detect integration and automation failures before they disrupted venue-like service commitments or live-operation continuity.
- Designed incident, event, standard request, access, and problem-management processes as managed-service operating patterns, transferable to venue technology teams that need calm escalation and continuity during live operations.
- Led a 12-month ITIL managed-services overhaul that strengthened onboarding, SLA discipline, support efficiency, and escalation paths, transferable to live-venue technology operations where production-adjacent services need predictable run-state control.
- Modeled ServiceNow and ConnectWise integrations for incident, event, problem, and change workflows, improving the service-data foundation transferable to venue technology operations, production-systems tracking, and continuity control.
- Organized managed-services engineering across several dozen Office 365 tenant environments, turning repeated migration and support work into a repeatable cloud-service model transferable to venue technology, collaboration, and production-office operations.
- Architected Hyper-V and VMware private-cloud environments integrated with Azure ExpressRoute and Azure Backup, a transferable enterprise platform pattern for resilient venue systems, workload isolation, and live-operation recovery needs.
- Developed technical training and LMS resources for internal and customer teams, improving adoption of new operating processes in a way transferable to venue technology teams with mixed technical depth and event-driven continuity needs.
- Architected Microsoft 365 and SharePoint Online migrations, including a 150-plus-site-collection environment, moving collaboration content into governable tenant structures transferable to venue operations, production knowledge, and content-security workflows.

### Detroit IT / Core 3 Solutions | June 2014 – February 2015

> Senior Systems Administrator

- Planned a multi-state network overhaul across ISPs, Cisco UCM voice, VPN, MPLS, hardware refresh, and disaster-recovery services, showing transferable continuity planning for distributed venue technology operations with network and voice dependencies.
- Implemented availability-management and disaster-recovery practices for customer environments, strengthening reliability for mission-critical systems that had to stay aligned with service expectations in venue-like operating windows.
- Provided Tier 2 and Tier 3 escalation for service-desk resources and managed-services customers, translating recurring incidents into durable fixes and clearer support paths for technical users in service-continuity-sensitive environments.
- Designed and delivered migration of a large hosted Citrix environment to Office 365, including Exchange 2010 to Exchange Online, 2.5 TB of Windows file services to SharePoint Online, and Skype for Business for internal and external communication.
- Administered a VMware-based private cloud hosting VDI and sandbox environments for multiple software-development teams of 20-40 developers, preserving collaboration capacity for complex software work.
- Coordinated client project plans, milestones, vendors, risks, and deliverables, giving internal leadership and customer stakeholders clearer visibility into active engagements.
- Managed build-out, quality assurance, and deployment of client project engagements, reducing handoff risk between design, implementation, and managed-services support.
- Reported project status, milestones, issues, risks, and deliverables to internal leadership, improving visibility into active customer work and enabling earlier escalation of delivery concerns.

### Detroit Country Day School | June 2013 – June 2014

> Senior Systems Analyst, Helpdesk Lead

- Refreshed Track-It! ITSM usage by defining ticket classification, escalation, and prioritization standards, creating clearer service expectations for a high-touch user community that included faculty, staff, students, parents, alumni, and guests.
- Designed and deployed mobile laptop fleets across campuses with limited dedicated technology-center space, showing transferable device-fleet planning for venue-like environments where users need technology without facilities changes.
- Coordinated EUC and classroom-technology vendor escalations, repairs, RMAs, and warranty service, protecting user-facing continuity while keeping hardware lifecycle issues visible to leadership.
- Developed Microsoft SCCM-based imaging and systems-management practices for approximately 2,500 workstations across four campuses, improving endpoint consistency and reducing repetitive manual support work.
- Supported school-issued and sponsored software adoption, including Office 365 and classroom solutions, with account migration assistance, user training, and knowledge resources that reduced adoption friction.
- Managed implementation work for student-information system improvements, strengthening data accessibility for staff and faculty who depended on accurate academic and administrative records.
- Delivered staff training on new technologies and software, increasing comfort with adopted tools and reducing avoidable support demand after rollout.
- Advised academic and administrative stakeholders on technology needs and modernization options, connecting infrastructure and endpoint decisions to educational delivery and operational productivity.

### University of Michigan, Information & Technology Services | June 2011 – September 2012

> IT Engineer

- Built a University of Michigan School of Music, Theatre, and Dance production background across 18 theatre productions from 2011-2015, spanning lighting design, sound design, stage management, assistant master electrician work, light-board operation, sound-board operation, live sound, and music-production training.
- Led asset and configuration data work for the BMC Remedy to ServiceNow transition, preserving operational context that live-venue and production technology teams also need for reliable equipment support, ownership, and service continuity.
- Managed asset governance and lifecycle processes for more than 25,000 endpoints, classroom technologies, and peripherals, showing transferable asset-readiness discipline for venue and production technology environments.
- Supported Configuration Management integration with Microsoft System Center and SAP Business Objects reporting, turning endpoint and asset data into operational visibility relevant to venue technology readiness, equipment support, and service decisions.
- Helped plan touchless user-state migration, application upgrades, workstation refresh, and support-model updates across 25,000 users and more than 100 departments, showing transferable change-planning discipline for venue technology refreshes with minimal disruption.
- Maintained campus computing sites and laboratories across workstations, printers, network infrastructure, and physical environments, providing transferable readiness experience for public-facing venue and live-event technology spaces.
- Developed procurement, lifecycle-management, and disposition processes for end-user assets, providing transferable chain-of-custody discipline for venue technology, production equipment, and public-facing support environments.
- Provided VIP cybersecurity and technical support for critical university personnel, resolving escalations and deployments where reliability, discretion, rapid response, and public-facing continuity mattered.

### Battery Giant / Energy Products | January 2007 – December 2010

> IT Manager

- Rebuilt disaster-recovery and network design practices for mission-critical business systems, achieving 99.99% uptime for two consecutive years and giving transferable continuity evidence for venue technology operations where interruption affects public-facing service windows.
- Implemented centralized ledger, inventory-control, and POS data patterns across QuickBooks, Microsoft Dynamics, and CounterPoint SQL, giving transferable evidence for venue-like commerce systems where transaction integrity, loss prevention, and multi-location operations matter.
- Developed LMS, documentation, and support resources for franchisees and staff, reducing one-off support demand and showing transferable runbook discipline for venue technology teams that need repeatable adoption under operating pressure.
- Directed infrastructure, security, networking, identity, remote-server, ERP, and POS operations for a retail franchise technology environment, giving branch offices and franchisees a standard operating foundation for growth instead of ad hoc local systems.
- Designed and deployed standardized franchise technology kits, procurement processes, training resources, and escalation paths that helped expand the franchise platform from 2 stores to 11 in 18 months, with plans established for 30 additional stores in the following year.
- Built a centralized ecommerce and product-information platform covering more than 250,000 products across 3,000,000+ applications, improving lookup, cross-reference, pricing, and inventory workflows for internal users and franchise operations.
- Established IT governance, security-awareness training, policy, and procedure standards for franchise technology users, reducing operational risk while giving franchisees clearer support expectations and repeatable compliance practices.
- Maintained branch-office technology, local and remote data centers, and replica systems to strengthen availability, business continuity, and franchise support across distributed retail locations.

### Detroit Country Day School | June 2005 – August 2006

> Systems Analyst

- Developed imaging and systems-management practices for approximately 2,500 workstations across four campuses, showing transferable endpoint-readiness discipline for venue-like environments with shared devices, rotating users, and time-sensitive service demand.
- Coordinated repairs, RMAs, warranty work, and vendor escalations for classroom and end-user technology, protecting user-facing continuity when device or software issues threatened daily operations.
- Led incident, request, and change-management practices for end-user systems during endpoint modernization, giving technical and nontechnical users clearer support paths while shared technology platforms changed.
- Modernized legacy servers and workstations from Windows NT and Windows 98 SE to Windows Server 2003 and Windows XP, reducing operational risk while giving classrooms and administrative teams a more supportable platform.
- Supported account and data migration into the new Active Directory environment, pairing technical rollout with training, knowledge resources, and getting-started seminars so students and faculty could adopt the change with less disruption.
- Established the school's Active Directory foundation by helping consolidate six separate Kerberos realms into one AD forest, turning an early support/admin assignment into hands-on directory design and build experience.
- Researched and recommended emerging classroom technologies, connecting infrastructure work to the academic experience rather than treating support as a purely back-office function.
- Developed security-focused service workflows and endpoint protocols for classroom technology, improving prioritization, escalation, and access-control practices in a high-touch academic setting.

## Education

### The University of Michigan, Ann Arbor, MI

- College of Literature, Science, and the Arts (LSA) | Biochemistry, Economics, and Data Science
- School of Music, Theatre, and Dance (SMTD) | Design & Production, Stage Management, Lighting Design & Electrics, Sound Engineering, and Music Production

### Detroit Country Day School, Beverly Hills, MI

- High School Diploma | College Preparatory Curriculum

## Skills

**Product Design, Technical UX & Sports Decision Support**
baseball analytics, sports decision support, baseball operations software, technical-user experience, schema-driven UI, design systems, component systems, telemetry-informed iteration, workflow mapping, executive-ready tradeoff framing, product requirements, product strategy, design-to-production delivery, Stakeholder interviews

**Azure Data, Analytics & AI Platforms**
Azure Databricks, Data engineering, production readiness, Databricks lakehouse architecture, feature preparation, lakehouse-oriented sports analytics, governed analytics platforms, reusable reference architectures, Cloud Adoption Framework, Azure Well-Architected Framework for analytics and AI workloads, workload modernization, data landing zones

**AI Systems, Safety & Applied LLM Engineering**
Azure AI Foundry, Ollama/local models, hybrid multi-model routing, Model- and platform-agnostic XLM (LLM/SLM) orchestration, MCP toolkits, Deterministic guardrails, AI-assisted development guardrails, token optimization, immutable attribution, secure LLM deployment patterns, model evaluation frameworks, deterministic AI guardrails for product and SDLC use, continuous red-team/blue-team exercises, adversarial safety-control testing

**Cybersecurity Architecture, Detection & Operations**
Cybersecurity architecture, cloud security architecture, risk management, change-integrated security scanning, GRC / ServiceNow integration, Microsoft Purview, Microsoft Defender, Pentera, XDR and vulnerability management, threat detection, SIEM, SOAR, SASE, REST and GraphQL API security

**Soft Skills & Cross-Functional Practice**
Executive communication, stakeholder alignment, project and program coordination, vendor evaluation, RFP demonstration leadership, proof-of-concept facilitation, technical mentoring, change adoption, non-technical stakeholder training

**Compliance, Governance & Control Assurance**
CJIS, NIST CSF 2.0, continuous control monitoring, audit automation, HIPAA, PCI, CUI, PII, law-enforcement and public-safety data protection, financial and health data protection, control translation for customer and sector-specific governance models, standards libraries, control evidence and reporting, GRC / ServiceNow integration

**Microsoft Purview, DLP & Information Protection**
Microsoft Purview Data Loss Prevention across Microsoft 365 and endpoints, auto-labeling, data classification, Teams DLP, sensitivity labels, retention labels and policies, sensitive-data discovery and mapping, DLP policy authoring, AD RMS to Azure Information Protection (AIP) to Microsoft Information Protection (MIP) to Purview modernization

**Infrastructure as Code, DevOps & Supply Chain**
Azure DevOps, GitHub, CI/CD pipelines, repository governance, Policy as Code, Infrastructure as Code, ARM Templates, Terraform, PowerShell, full lifecycle automation across heterogeneous targets, private-cloud, configuration management patterns

_Generated from structured resume artifacts for Entertainment and Live Venue Technology Resume; document version v26.8.20._