# Jake Richard Meyers - Product Engineering and Product Design

## Profile

### Background

Product engineering and design resume focused on expert-user workflows, technical prototypes, schema-driven systems, decision-support UX, productized delivery, research translation, and engineering-aware handoff.

### Contact Information

- Phone: (626) 988-6620
- Email: resume@askjake.pro
- Website: [https://askjake.pro](https://askjake.pro)
- LinkedIn: [https://www.linkedin.com/in/jakermey](https://www.linkedin.com/in/jakermey)
- GitHub: [https://github.com/jakermey](https://github.com/jakermey)

## Work Experience

### Scoria Software Solutions | March 2025 – Present

> Founder & Principal Software Architect

- Building Fumaro Sports from prototype to public product runtime with Next.js, strict TypeScript, PostgreSQL-backed routes, Azure Databricks analytics, and MLB-first decision surfaces that make sports intelligence testable by expert users before broader productization.
- Designed Fumaro Sports feedback loops, telemetry-aware logging, staged beta practices, and prediction/explanation boundaries around analyst and scout review so expert-user workflows can improve while preserving trust in uncertain model output.
- Shaped Fumaro Sports as an expert-user decision-support product, pairing Azure Databricks-backed feature preparation with schema-driven product surfaces, context-aware explanation, governed model context, and human-reviewed predictive intelligence for analyst and scout workflows.
- Designed a canonical JSON-schema front-end engine as a schema-driven product-system layer, giving web, native, desktop, API, CLI, and MCP surfaces one shared interaction vocabulary, component model, and data-contract boundary while reducing each interface codebase 25-30%.
- Designed AI-enabled product workflows around explicit trust boundaries, approval paths, and immutable attribution so expert users can review, challenge, and safely act on generated recommendations instead of treating model output as opaque authority.
- Productized AI-assisted software delivery through the XLM engine and MCP toolkit family, turning natural-language intent into deterministic multi-platform application stacks that let early adopters move from concept to hands-on prototype evaluation in weeks instead of months.
- Turned the suite into a hands-on product demonstration and delivery motion for technology companies, MSPs, and consulting firms, enabling functional POCs before competitors could pitch and lowering end-customer delivery cost 20-40% without eroding margins.
- Created developer and operator tooling for productized AI-assisted delivery, combining DevOps orchestration with release guardrails so product teams could move from feature intent to stable patches in days or hours without uncontrolled production changes.

### Bedrock Information Systems LLC | January 2019 – Present

> Principal Architect

- Productized a public-sector records digitization workflow that connected legacy microfilm handling, OCR/ICR quality, PDF/A metadata, and public-records fulfillment, reducing pre-digital request turnaround from weeks or months to days or hours after a single 21-hour conversion run.
- Operationalized AI-assisted development guardrails as a product-engineering system for small technical teams, giving non-developer engineers controlled patterns for requirements, prototypes, code review, auditability, and release discipline while accelerating delivery 50–75%.
- Turned a municipal Microsoft Teams rollout into a five-year product and operations roadmap, translating 26 modernization, security, compliance, training, AI adoption, and legacy phase-out requirements into sequenced delivery priorities with clear ROI milestones.
- Developed product requirements and decision-support roadmaps that translated cloud modernization, cybersecurity posture, records workflows, and service management into prioritized work for small public-sector teams, helping users choose resilience investments instead of chasing isolated tickets.
- Designed repository, CI/CD, and release standards as a reusable product-engineering pattern for multi-environment application fleets, helping teams move prototypes toward production with security, compliance, functional, and budget constraints built into delivery.
- Productized repeated public-sector advisory patterns into reusable modernization guidance for clients and internal teams, improving planning, executive communication, and delivery consistency across technical product, cloud migration, governance, and service workflows.
- Designed the rollout, training, and support path for a 2,300-user MDM workflow migration, translating device-governance requirements into an adoption path that landed with 100% success, zero data loss or service interruption, and only five support requests after a 15-minute training session.
- Managed cross-functional product delivery across infrastructure, application, security, records, and operations stakeholders, translating governance constraints into usable municipal workflows and practical service outcomes instead of vendor-driven implementation checklists.

### Los Angeles County Employees Retirement Association (LACERA) | August 2023 – June 2024

> Principal Cybersecurity Architect

- Turned ServiceNow GRC and change management into a usable workflow product, raising legitimate change tickets from a handful per month to dozens per week, establishing a weekly review rhythm, and shortening delivery cycles from weeks to days or hours without turning governance into friction.
- Delivered real-time decision-support dashboards that translated posture, progress, and risk into board-visible operating signals, helping executives move project charters, budgets, and resource decisions from multi-quarter cycles to a monthly cadence.
- Productized SecOps and GRC operating rhythms for a five-person cybersecurity engineering team, turning reactive user reports, Netskope alerts, and staff-chasing into dashboard-driven workflows that reduced disruptions and made audit work manageable through routine checkpoints.
- Overhauled service-management and project-portfolio workflows around the needs of security, IT operations, and end users, turning governed intake and delivery into a more usable operating product without slowing remediation or routine service delivery.
- Rolled out Pentera as an internal security tooling product, converting noisy exposure data into MITRE-aligned triage, risk-ranked remediation queues, and change-cycle workflows that helped technical users move from findings to closed risk instead of one-off scan reports.
- Built decision-support workflows that connected Purview, Defender, GRC, and change-management evidence into practical dashboards, helping compliance, security, and operational users interpret policy effectiveness, false positives, and audit readiness without chasing raw tool output.
- Established an internal productized operating model for security architecture, tooling implementation, vulnerability remediation, and consultative support, giving application and infrastructure teams a clearer path from technical need to governed delivery.
- Designed Entra governance and lifecycle workflows around administrator experience, custom roles, entitlement-style access, lifecycle controls, and ServiceNow-backed approvals so privileged work followed repeatable, understandable evidence paths.

### Wells Fargo Bank | July 2022 – July 2023

> Senior Cybersecurity Architect

- Developed SDLC policy-enforcement roadmaps as an expert-user workflow for application teams, moving cloud architecture approval from exception-driven review to standardized control selection and reducing effort from weeks or months to roughly one to two asynchronous hours.
- Designed the architecture-review process as an internal product workflow across 128 cloud resource-provider types, turning bespoke security and infrastructure decisions into reusable reference patterns that let application teams choose standardized Azure designs without restarting custom review cycles.
- Redesigned cloud platform review as a standardized approval pattern, increasing throughput from 3-12 application approvals per month to 40-50 completed reviews per week while giving application teams a faster path into Azure architectures without removing expert review gates.
- Framed cloud-provider trade-offs as an expert-user decision system, translating engineering, compliance, cryptography, and platform constraints into decision-support language that aligned 12 to 100+ specialists behind organization-wide adoption.
- Translated cloud-service controls and resource-provider gaps into a standardized compliance-scoring model, giving expert review teams a shared product workflow for closure plans, audit evidence, provider-selection trade-offs, and repeatable approval decisions.
- Synthesized Azure and Google Cloud provider gaps into closure plans, compliance-scoring inputs, and control-model decisions, creating an expert-user decision workflow for application and platform teams choosing cloud services under regulated delivery constraints.
- Guided infrastructure teams toward ARM Templates and Azure Blueprints as reusable deployment-pattern design guides, reducing configuration drift and turning cloud requirements into production-ready standards that application teams could adopt consistently.
- Converted vendor evidence and SME Q&A into reusable design-guide controls and standardized approval patterns, giving application teams clearer reference paths before architecture review while preserving the gates needed for regulated cloud adoption.

### Microsoft Corporation | March 2021 – November 2021

> Senior Customer Engineer, Global Tech Team

- Brokered customer escalation evidence into shipped Outlook and Exchange Online Bookings features, translating expert-user scheduling workflows, anonymous-link behavior, permissions, categories, and Power Platform integration needs into product-group decisions through standing weekly feedback loops.
- Translated high-volume customer-engineering demand into product-group feedback loops, mentoring roughly a dozen engineers and contributing to more than twenty standardized delivery programs while shaping shipped Bookings behavior for expert-user scheduling workflows.
- Converted customer-facing and Microsoft-internal postmortem evidence from a hyperscale outage into supportability improvements, safer rollout controls, and reusable geo-resiliency guidance that product and field teams could apply across Premier and Unified Support delivery.
- Adapted Azure Well-Architected guidance for customers whose scale exceeded standard programs, translating cloud, data, resilience, governance, and platform constraints into reusable decision-support UX, architecture guidance, and customer delivery patterns for product and field teams.
- Converted repeated expert-user requests into reusable PowerShell, ARM-template, GitHub, Microsoft Learn, and field-delivery assets, reducing repeat customer demand while giving engineers, product groups, and delivery teams public-safe implementation patterns they could apply without exposing protected customer details.
- Co-founded a cross-organizational Super Pod that grew from two engineers to nearly one hundred subscribers and more than fifty active participants within three months, converting backlog pressure into improved intake, triage, communication, and supportability patterns for field delivery.
- Operated as a Senior Customer Engineer on the elite Global Tech Team supporting Fortune 500, U.S. government, Microsoft internal, and high-technology customers; managed 37 dedicated accounts (12 persistent for the full tenure) while serving as a broader escalation resource and the final technical authority for Microsoft IT and product-group escalations—resolving issues that had no remaining internal escalation path.
- Helped customers design, implement, and administer information-protection and DLP capabilities spanning AD RMS, Azure Information Protection, Microsoft Information Protection, and Microsoft Purview, including sensitivity labeling, regulated-data discovery, policy tuning, and compliance operations across Microsoft 365 environments.

### Los Angeles County Employees Retirement Association (LACERA) | December 2020 – March 2021

> Senior Cybersecurity Architect

- Converted identity, access, visibility, shadow-IT, and high-risk access findings into five formal platform RFPs, shaping ServiceNow, PMO tooling, and Microsoft solution selection around workflow visibility and decision readiness.
- Translated an eight-domain maturity baseline into a board-adopted three-year roadmap, turning executive, IT, and security priorities into a decision-support product for sequencing funded modernization work and staffing needs.
- Created a modernization roadmap that aligned identity, endpoint management, cloud enablement, business-service migration, and data-protection requirements before tool projects could dictate the user and operating model.
- Defined the Secure Productive Enterprise foundation as a coherent adoption product across Active Directory, networking, Microsoft 365, Azure, landing zones, and core services, giving implementation teams a shared path instead of fragmented tool decisions.
- Partnered with information systems and application teams on planned configurations, turning the new security engineering function into a stakeholder-facing service partner for workflow, readiness, and secure delivery decisions.
- Designed the privileged-access foundation for PAW/SAW, resource PIM, JEA, and break-glass operations, pairing hands-on security implementation with infrastructure-team training so elevated access could be governed without blocking service delivery.
- Transitioned privileged identity administration toward Microsoft Graph-era control-plane patterns during the original LACERA engagement, using API-first inspection and remediation to find high-risk access paths that standard administrative views did not expose.
- Consulted with information systems and application teams on security states and planned configurations, making access, compliance, and secure configuration decisions part of delivery rather than detached review.

### City National Bank | March 2020 – July 2020

> Vice President, Azure Infrastructure

- Drove Azure foundational-infrastructure strategy as a migration decision workflow, giving enterprise engineering and application teams roadmap guidance for virtual networks, identity, access, monitoring, and workload planning before designs fragmented.
- Implemented project and service-management workflows for cloud migration, making deliverables, risks, adoption support, and operational readiness visible to technical staff and business stakeholders.
- Guided application teams through cloud-migration design reviews for service refactoring, post-cutover cost control, secure access, and operational risk, reducing one-off decisions during a compressed transformation window.
- Created and reviewed infrastructure design documents that standardized cloud, identity, monitoring, and service-refactoring decisions before Azure migration, giving application and engineering teams reusable implementation guidance.
- Planned user adoption and transition support for new infrastructure services, reducing the risk that emergency remote-work and cloud changes would pass technical validation but fail operationally for staff.
- Connected infrastructure resilience and access-control decisions to mobile customer front-end and banking-platform architecture discussions, keeping customer-facing digital transformation visible in cloud-migration planning.
- Advanced Azure availability monitoring and proactive incident-response patterns, improving the operational visibility infrastructure teams needed while remote access became a business-continuity dependency.
- Stabilized COVID emergency identity continuity for a national bank by scaling VPN, VDI, Microsoft 365, and Teams access behind Ping Federate, Azure AD, Microsoft Authenticator MFA, and continuous RADIUS validation, preserving secure workforce access and auditability while facilities closed.

### Molina Healthcare | February 2019 – February 2020

> Senior Solutions Architect (Consultant, Infosys)

- Authored Terraform-integrated orchestration frameworks as an internal platform product, giving application owners and operations teams familiar workflows while automating landing-zone provisioning, SQL workload maintenance, control checks, and human-monitored cutovers for repeatable healthcare-cloud adoption.
- Sequenced the first major migration around the hardest expert-user workflow: a 450 TB SQL Always On platform with 2.7 TB of daily transactions and 12-15 SDLC environments, proving the migration pattern, control gates, handoffs, and repeatability model before asking application teams to adopt it broadly.
- Designed the Azure migration as a productized control plane for expert technical users, translating a healthcare estate of roughly 16,000 production servers, 630 applications, and more than 2 PB of data into governed landing-zone patterns, migration workflows, and repeatable adoption paths for application owners and platform engineers.
- Reframed a stalled cloud-migration program into an executable delivery model by aligning executives, application owners, platform engineers, project managers, Microsoft, and ServiceNow support around shared migration decisions, owner handoffs, and delivery rituals that restored momentum.
- Standardized service-catalog thinking across network, security, server, compute, database, reporting, IAM, and content-distribution capabilities so application teams could choose common migration patterns through clearer technical-user workflows instead of one-off architecture decisions.
- Coordinated consultants, Molina stakeholders, application teams, platform engineers, and vendor support through the most complex workload migration, turning cross-functional dependencies into clear ownership boundaries, application-owner handoffs, adoption decisions, and production-ready delivery accountability.
- Productized the engagement lessons into reusable healthcare cloud program patterns, packaging migration workflows, governance decisions, automation, stakeholder communication, and runbook-ready operating practices for future teams to adopt without rediscovering the model.
- Implemented service-management product workflows, communication plans, and delivery procedures that gave leaders, application owners, engineers, and vendor stakeholders clearer migration visibility and reduced ambiguity across a large blended delivery organization.

### Coretek Services | August 2018 – January 2019

> Senior Solutions Architect

- Designed Project Online production and sandbox lifecycle workflows for resource, team-member, project-manager, portfolio-manager, and administrator roles, making complex access states legible as a repeatable expert-user product experience.
- Designed Project Online onboarding, offboarding, and access-provisioning workflows as an expert-user product, translating PMO governance, role lifecycle, and administrator feedback into repeatable automation without adding manual overhead.
- Translated onboarding, offboarding, license, group, and role-access requirements across Microsoft 365 and Project Online into reusable lifecycle patterns, bridging stakeholder requirements and production governance for workflow-heavy products.
- Productized a 10,000-mailbox Exchange Online migration into controlled runbooks, exception handling, and user-impact workflows, keeping a seven-week cutover below 2% failure while preserving collaboration continuity.
- Productized Microsoft 365 migration and adoption lessons into a managed-service program for a 10,000-plus-seat pilot customer, converting delivery runbooks, operational feedback, and client enablement into a repeatable service workflow.
- Designed collaborative media and digital-content data workflows across file sharing and virtual desktops, balancing user experience, secure access, availability, patching, backup, disaster recovery, and cost as product requirements.
- Turned user attributes, SIDs, passwords, groups, and profile data into explicit migration acceptance criteria, framing access continuity as a product requirement for administrators and business users during consolidation.
- Enabled administrators and champions to own cloud systems after release, treating training and handoff as part of the product experience so adoption could continue after project resources left.

### Obsidian Availability Solutions | September 2016 – December 2018

> Principal Consultant

- Designed repeatable customer and tenant onboarding flows for managed-service entry, turning sales handoff, implementation strategy, and operating-service readiness into a clearer expert-user workflow.
- Evaluated technical products, services, and strategic partnerships across cloud, high-availability, and managed-services domains, keeping the service portfolio current while reducing unnecessary vendor lock-in for customer workflows.
- Established program-management, communications, service-delivery, and implementation standards so customer engagements could scale through reusable service workflows instead of founder-by-founder decisions.
- Oversaw vendors, strategic partners, product and service portfolios, scopes of work, and pricing, connecting customer-facing service design to accountable delivery economics and partner selection.
- Designed Azure AD lifecycle and entitlement workflows for internal and customer tenants, connecting onboarding, role changes, offboarding, group access, and delegated CSP/MSP administration into a repeatable managed-service product pattern.
- Co-founded an IT consulting firm and shaped the early service portfolio through Microsoft, ServiceNow, Palo Alto, Dell, HPE, and other vendor partnerships, expanding the managed-service products available to customer environments.
- Authored and maintained procedures, designs, and reports for hybrid-cloud, identity, and productivity environments, turning project decisions into reusable operating documentation for customer and internal service workflows.
- Led a 16,000-plus-user communications migration across 67 sites while delivering end-user training and support, helping technical and nontechnical users adopt the new collaboration workflow after telecom consolidation.

### Orion Technology Services | June 2015 – August 2016

> Senior Solutions Engineer, Engineering Team Lead

- Modeled ServiceNow and ConnectWise workflows for incident, event, problem, change, and shared service tracking, improving the data foundation for provider and customer teams operating the same service commitments.
- Designed incident, event, standard request, access, and problem-management workflows as reusable service-operation patterns, converting reactive support behavior into clearer expert-user paths for managed-service delivery.
- Consulted with executives, technology leaders, operations managers, and end users to define service portfolios and operating processes, improving the fit between managed-service contracts and the customer outcomes users actually needed.
- Led a 12-month ITIL managed-services overhaul that redesigned onboarding, SLA discipline, support efficiency, and escalation paths into a repeatable operating model for expert support users and customer-facing service commitments.
- Built real-time availability monitoring with rapid on-call escalation and prescriptive analytics, giving Network Operations Center users earlier visibility into integration and automation failures before they affected service commitments.
- Organized managed-services engineering across several dozen Office 365 tenant environments, turning repeated migration and support work into a repeatable cloud-service operating model for customer onboarding and tenant operations.
- Architected Microsoft 365 and SharePoint Online migrations, including a 150-plus-site-collection environment, moving collaboration content into clearer tenant structures for knowledge, governance, and user workflow adoption.
- Built SharePoint team-site collections for client services, operations, executive leadership, and sales, integrating CRM, PSA, and service systems so organizational knowledge and service workflows were easier to navigate.

### Detroit IT / Core 3 Solutions | June 2014 – February 2015

> Senior Systems Administrator

- Translated recurring Tier 2 and Tier 3 incidents into durable fixes and clearer support paths for service-desk resources and managed-services customers, improving the technical-user support workflow rather than only closing tickets.
- Administered VMware private-cloud VDI and sandbox environments for multiple software-development teams, treating developer workspaces as an internal product surface for experimentation, collaboration, and reliable delivery work.
- Managed build-out, quality assurance, and deployment of client project engagements, reducing handoff risk between design, implementation, and managed-services support.
- Coordinated client project plans, milestones, vendors, risks, and deliverables so internal leadership and customer stakeholders had clearer visibility into active engagement status and trade-offs.
- Reported project status, milestones, issues, risks, and deliverables to internal leadership, improving decision visibility into active customer work and enabling earlier escalation of delivery concerns.
- Designed and delivered migration of a large hosted Citrix environment to Office 365, including Exchange 2010 to Exchange Online, 2.5 TB of Windows file services to SharePoint Online, and Skype for Business for internal and external communication.
- Planned a comprehensive network overhaul for an engineering firm with six offices across five states, coordinating new ISPs, Cisco UCM voice, network hardware refresh, VPN, MPLS, and disaster-recovery services to reduce infrastructure fragility.
- Implemented availability-management and disaster-recovery practices for customer environments, helping mission-critical systems stay online and aligned with SLA expectations.

### Detroit Country Day School | June 2013 – June 2014

> Senior Systems Analyst, Helpdesk Lead

- Redesigned Track-It! ITSM workflows by defining ticket classification, escalation, and prioritization standards, turning recurring helpdesk work into clearer service expectations for a high-touch school user community.
- Designed and deployed mobile laptop fleets for campuses with limited dedicated technology-center space, expanding classroom access to digital learning by adapting the solution to user and facilities constraints.
- Productized SCCM-based imaging and systems-management for approximately 2,500 workstations, turning endpoint support into repeatable fleet operations instead of manual one-off remediation.
- Collaborated with academic and administrative departments to identify technology needs, improving alignment between classroom support workflows, operational productivity, and educational delivery.
- Managed student-information system improvements that strengthened data accessibility for staff and faculty, improving an internal administrative product surface used for accurate academic and operational records.
- Supported school-issued software adoption with account migration assistance, user training, and knowledge resources, reducing friction for faculty and staff adopting Office 365 and classroom solutions.
- Advised academic and administrative stakeholders on technology needs and modernization options, connecting endpoint decisions to educational delivery, operational productivity, and user adoption constraints.
- Delivered staff training on new technologies and software, increasing comfort with adopted tools and reducing avoidable support demand after rollout through clearer adoption guidance.

### University of Michigan, Information & Technology Services | June 2011 – September 2012

> IT Engineer

- Led asset and configuration data workflows for the BMC Remedy to ServiceNow transition, defining import logic and relationship models so technical support users retained reliable service context during ITSM cutover.
- Managed asset-governance workflows for more than 25,000 university endpoints, classroom technologies, and peripherals, giving leadership clearer decision support for assignment, use, location, and disposition across a 100,000-user environment.
- Supported Configuration Management integration with Microsoft System Center and SAP Business Objects reporting, shaping endpoint and asset data into decision-support views for university IT operators and leaders.
- Helped plan touchless migration, application upgrade, workstation refresh, and support-model workflows for 25,000 users across more than 100 departments, reducing disruption during enterprise service consolidation.
- Developed and delivered ITIL training and help-desk knowledge content that standardized incident, request, service-transition, and operational practices for technical support users adopting shared service workflows.
- Provided VIP technical-user support for critical university personnel, resolving escalations and deployments where reliability, discretion, rapid response, and public-facing service continuity shaped the user experience.
- Onboarded critical university departments into a shared-services support model, translating technical-user workflows for high-visibility groups into a more consistent end-user systems administration experience.
- Maintained campus computing sites and laboratories across workstations, printers, network infrastructure, and physical environments, preserving public-facing service readiness for academic and administrative users at institutional scale.

### Battery Giant / Energy Products | January 2007 – December 2010

> IT Manager

- Built a centralized ecommerce and product-information platform spanning 250,000 products and 3,000,000+ applications, improving expert-user lookup, cross-reference, pricing, and inventory workflows for franchise operations.
- Implemented centralized ledger, inventory-control, and POS workflows across QuickBooks, Microsoft Dynamics, and CounterPoint SQL, shaping internal retail product operations around cleaner transaction integrity, loss prevention, and multi-location use.
- Productized franchise technology adoption through LMS, documentation, and support resources, reducing one-off support demand while giving franchisees and staff repeatable guidance for using shared systems.
- Directed infrastructure, security, networking, identity, remote-server, ERP, and POS operations for a retail franchise technology environment, giving branch offices and franchisees a standard operating foundation for growth instead of ad hoc local systems.
- Designed and deployed standardized franchise technology kits, procurement processes, training resources, and escalation paths that helped expand the franchise platform from 2 stores to 11 in 18 months, with plans established for 30 additional stores in the following year.
- Rebuilt disaster-recovery and network design practices for mission-critical business systems, achieving 99.99% uptime for two consecutive years after assuming responsibility for availability and recovery systems.
- Maintained branch-office technology, local and remote data centers, and replica systems to strengthen availability, business continuity, and franchise support across distributed retail locations.
- Rescued all data and transactions after a vendor-inflicted total system failure, preserving business continuity and financial integrity with no business-operations impact.

### Detroit Country Day School | June 2005 – August 2006

> Systems Analyst

- Developed service workflows and endpoint protocols for classroom technology, improving prioritization, escalation, and access-control practices for a high-touch academic user community.
- Researched and recommended emerging classroom technologies by connecting infrastructure choices to the academic user experience instead of treating support as a purely back-office function.
- Designed incident, request, and change-management workflows for end-user systems during endpoint modernization, giving technical and nontechnical users clearer support paths while shared technology platforms changed.
- Treated the four-campus workstation fleet as an internal product surface, developing imaging and systems-management practices that improved endpoint consistency and reduced manual rebuild friction for classroom users.
- Managed imaging, software installation, and workstation refresh activity as an internal endpoint product, linking fleet reliability for students, faculty, and staff to day-to-day classroom continuity.
- Modernized legacy servers and workstations from Windows NT and Windows 98 SE to Windows Server 2003 and Windows XP, reducing operational risk while giving classrooms and administrative teams a more supportable platform.
- Coordinated repairs, RMAs, warranty work, and vendor escalations for classroom and end-user technology, protecting teaching continuity when hardware or software issues threatened daily operations.
- Established the school's Active Directory foundation by helping consolidate six separate Kerberos realms into one AD forest, turning an early support/admin assignment into hands-on directory design and build experience.

## Education

### The University of Michigan, Ann Arbor, MI

- College of Literature, Science, and the Arts (LSA) | Biochemistry, Economics, and Data Science
- School of Music, Theatre, and Dance (SMTD) | Design & Production, Stage Management, Lighting Design & Electrics, Sound Engineering, and Music Production

### Detroit Country Day School, Beverly Hills, MI

- High School Diploma | College Preparatory Curriculum

## Skills

**Product Design, Technical UX & Sports Decision Support**
baseball analytics, sports decision support, baseball operations software, technical-user experience, telemetry-informed iteration, schema-driven UI, design systems, component systems, executive-ready tradeoff framing, workflow mapping, product requirements, product strategy, design-to-production delivery, Stakeholder interviews

**Azure Data, Analytics & AI Platforms**
Azure Databricks, Data engineering, production readiness, Databricks lakehouse architecture, feature preparation, lakehouse-oriented sports analytics, governed analytics platforms, reusable reference architectures, Cloud Adoption Framework, Azure Well-Architected Framework for analytics and AI workloads, workload modernization, data landing zones

**AI Systems, Safety & Applied LLM Engineering**
model evaluation frameworks, secure LLM deployment patterns, MCP toolkits, Deterministic guardrails, immutable attribution, AI-assisted development guardrails, Model- and platform-agnostic XLM (LLM/SLM) orchestration, token optimization, continuous red-team/blue-team exercises, adversarial safety-control testing, prompt-injection and jailbreak evaluation, Azure AI Foundry, Ollama/local models, hybrid multi-model routing

**Cybersecurity Architecture, Detection & Operations**
risk management, Cybersecurity architecture, cloud security architecture, change-integrated security scanning, GRC / ServiceNow integration, Pentera, XDR and vulnerability management, threat detection, REST and GraphQL API security, Microsoft Defender, Microsoft Purview, SIEM, SOAR, SASE

**Soft Skills & Cross-Functional Practice**
Executive communication, stakeholder alignment, project and program coordination, technical mentoring, vendor evaluation, RFP demonstration leadership, proof-of-concept facilitation, change adoption, non-technical stakeholder training

**Microsoft Purview, DLP & Information Protection**
Teams DLP, sensitivity labels, Microsoft Purview Data Loss Prevention across Microsoft 365 and endpoints, retention labels and policies, data classification, auto-labeling, sensitive-data discovery and mapping, DLP policy authoring, AD RMS to Azure Information Protection (AIP) to Microsoft Information Protection (MIP) to Purview modernization

**Infrastructure as Code, DevOps & Supply Chain**
Azure DevOps, GitHub, CI/CD pipelines, repository governance, Policy as Code, Infrastructure as Code, ARM Templates, Terraform, PowerShell, full lifecycle automation across heterogeneous targets, private-cloud, configuration management patterns

**Compliance, Governance & Control Assurance**
NIST CSF 2.0, continuous control monitoring, audit automation, CJIS, HIPAA, PCI, CUI, PII, law-enforcement and public-safety data protection, financial and health data protection, control translation for customer and sector-specific governance models, control evidence and reporting, standards libraries, GRC / ServiceNow integration

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