# Jake Richard Meyers - Sports and MLB Technology

## Profile

### Background

Sports and MLB technology resume focused on governed analytics, decision-support tools, product trust, infrastructure reliability, data platforms, and transferable operating discipline for club-scale and venue-adjacent environments.

### Contact Information

- Phone: (626) 988-6620
- Email: resume@askjake.pro
- Website: [https://askjake.pro](https://askjake.pro)
- LinkedIn: [https://www.linkedin.com/in/jakermey](https://www.linkedin.com/in/jakermey)
- GitHub: [https://github.com/jakermey](https://github.com/jakermey)

## Work Experience

### Scoria Software Solutions | March 2025 – Present

> Founder & Principal Software Architect

- Building Fumaro Sports as a live sports analytics proof of concept with a public multi-sport Next.js runtime, strict TypeScript, PostgreSQL-backed routes, Azure Databricks analytics, and MLB-first decision surfaces for governed evaluation.
- Architected Fumaro Sports as an MLB-first analytics platform pattern, pairing Azure Databricks lakehouse design with model-ready feature preparation, governed context, and human-reviewed decision support for analyst and scout workflows.
- Designed a canonical JSON-schema front-end engine as a schema-driven product-system layer, giving web, native, desktop, API, CLI, and MCP surfaces one shared interaction vocabulary, component model, and data-contract boundary while reducing each interface codebase 25-30%.
- Designed Fumaro Sports around analyst and scout review loops, telemetry-aware feedback capture, staged beta evaluation, and explicit prediction/explanation boundaries so MLB-first decision surfaces can improve while keeping uncertainty visible to users.
- Designed AI-enabled product workflows around explicit trust boundaries, approval paths, and immutable attribution so expert users can review, challenge, and safely act on generated recommendations instead of treating model output as opaque authority.
- Productized AI-assisted software delivery through the XLM engine and MCP toolkit family, turning natural-language intent into deterministic multi-platform application stacks that let early adopters move from concept to hands-on prototype evaluation in weeks instead of months.
- Turned the suite into a hands-on product demonstration and delivery motion for technology companies, MSPs, and consulting firms, enabling functional POCs before competitors could pitch and lowering end-customer delivery cost 20-40% without eroding margins.
- Created developer and operator tooling for productized AI-assisted delivery, combining DevOps orchestration with release guardrails so product teams could move from feature intent to stable patches in days or hours without uncontrolled production changes.

### Bedrock Information Systems LLC | January 2019 – Present

> Principal Architect

- Productized a public-sector records digitization workflow that connected legacy microfilm handling, OCR/ICR quality, PDF/A metadata, and public-records fulfillment, reducing pre-digital request turnaround from weeks or months to days or hours after a single 21-hour conversion run.
- Operationalized AI-assisted development guardrails as a product-engineering system for small technical teams, giving non-developer engineers controlled patterns for requirements, prototypes, code review, auditability, and release discipline while accelerating delivery 50–75%.
- Standardized SCIM-preferred provisioning plus Microsoft Graph and Azure Management API automation, a transferable data/API systems pattern for club-scale platforms that need API-native controls, least-privilege administration, and auditable analytics operations.
- Designed the rollout, training, and support path for a 2,300-user MDM workflow migration, translating device-governance requirements into an adoption path that landed with 100% success, zero data loss or service interruption, and only five support requests after a 15-minute training session.
- Designed Azure DevOps and GitHub repository, CI/CD, and release standards for multi-environment application fleets, a transferable club-platform pattern for secure analytics delivery, controlled releases, and repeatable architecture across small-team internal and client systems.
- Governed service-principal and workload-identity access for client-facing solutions with ephemeral-token patterns, granular permissions, and session-level audit trails, offering transferable relevance for club analytics and agentic tools that need trusted model or data operations without standing access.
- Translated a Microsoft Teams rollout into a five-year modernization and AI adoption roadmap across 26 priorities, a transferable club-technology planning pattern where collaboration, analytics substrate, security, user adoption, and ROI milestones must move together.
- Managed cross-functional product delivery across infrastructure, application, security, records, and operations stakeholders, translating governance constraints into usable municipal workflows and practical service outcomes instead of vendor-driven implementation checklists.

### Los Angeles County Employees Retirement Association (LACERA) | August 2023 – June 2024

> Principal Cybersecurity Architect

- Delivered executive decision-support dashboards and live monitoring that translated posture, progress, and risk into trusted operating signals, a transferable governed-analytics pattern for club leaders making faster budget, resource, and platform decisions.
- Built governed investigation and reporting workflows that connected operational signals, compliance evidence, and change data into practical dashboards, a transferable pattern for club-scale analytics where decision-makers need trusted policy, quality, and readiness signals.
- Led vendor evaluation, demonstrations, and proofs of concept for regulated operational platforms, balancing security, governance, and delivery tradeoffs in a way transferable to club technology selections for analytics, operations, and service platforms.
- Automated Microsoft Cloud operations through Graph and Azure Management API control-plane patterns, proving how a small team can run governed, auditable platform services at club scale without relying on persistent privilege or manual handoffs.
- Architected a secure multi-datacenter cloud framework with SDN and SD-WAN patterns for business-service migration, compliance, and availability planning, a transferable foundation for reliable club-scale platforms and governed analytics services.
- Overhauled service-management and project-portfolio workflows so technology teams and end users could move more work through governed channels without slowing remediation or routine service delivery, a transferable operating model for employee-facing club technology services.
- Led a five-person dedicated cybersecurity engineering team as the senior-most technical authority under the CISO, shifting the team from reactive whack-a-mole on user reports and Netskope alerts to consistent daily workflows focused on fundamentals and holistic remediation; user-submitted incidents and business disruptions fell from dozens per day to a handful per week, while GRC moved from constant chasing of IT staff to dashboard-driven work, reducing audit compliance effort from a dedicated full-time auditor to a monthly inter-team checkpoint with largely automated report generation.
- Deployed Pentera as a continuous red-team capability that initially surfaced hundreds of findings (thousands when correlated with Defender), consolidated after MITRE-aligned triage to approximately 360 actionable items; Critical and High severity issues (roughly 10–15 percent of the total) were closed within the first month’s change cycles, and the residual backlog was driven down to an average of 10–12 active findings, with zero-day exposures typically detected within 1–24 hours of CVE assignment and more than 80 percent remediated inside a single change cycle.

### Wells Fargo Bank | July 2022 – July 2023

> Senior Cybersecurity Architect

- Developed standardized compliance scoring for cloud services and resource-provider gaps, creating a transferable evidence model for sports analytics platforms that need repeatable approval, risk comparison, and governance decisions across data workflows.
- Converted vendor evidence and SME Q&A into reusable design-guide controls and standardized approval patterns, giving application teams clearer reference paths before architecture review while preserving the gates needed for regulated cloud adoption.
- Conducted comparative Azure and Google Cloud security analysis, turning provider gaps into closure plans and selection inputs transferable to sports technology teams choosing governed cloud foundations for analytics and operational data platforms.
- Led governed cloud-architecture review across 128 resource-provider types, turning bespoke infrastructure choices into reusable deployment patterns transferable to sports analytics platforms that need trusted cloud standards without custom architecture review for every workload.
- Developed SDLC policy-enforcement roadmaps that shifted cloud architecture approval from exception-driven review to standardized selection, a transferable governance pattern for sports analytics platforms that need repeatable controls and low-friction team adoption.
- Accelerated regulated architecture review from 3-12 approvals per month to 40-50 completed reviews per week, demonstrating a transferable high-volume approval model for sports technology platforms that need faster cloud adoption without weakening governance.
- Guided infrastructure teams toward ARM Templates and Azure Blueprints so cloud security requirements became repeatable deployment standards, reducing drift for sports analytics and operational platforms that need reliable, governed environments.
- Translated cybersecurity, compliance, cryptography, and platform trade-offs for senior executive decision-making, a transferable pattern for sports technology leaders weighing cloud platform selection for governed analytics and operational systems under time and risk constraints.

### Microsoft Corporation | March 2021 – November 2021

> Senior Customer Engineer, Global Tech Team

- Operated at Microsoft customer-engineering scale across Fortune 500, public-sector, high-technology, and internal customers, managing 37 dedicated accounts while resolving cloud, data, security, reliability, and product-group escalations whose complexity transfers to club-scale technology decision support.
- Resolved one to two critical-situation escalations per week across strategic Microsoft accounts, including a Storage Spaces Direct defect that cascaded through SQL Always On, Exchange Online, RDS, DFS, and failover clustering, reinforcing reliability patterns relevant to time-bound sports analytics and decision platforms.
- Delivered custom Azure Well-Architected engagements for enterprise customers whose scale exceeded standard guidance, translating cloud, data, resilience, governance, cost, and platform constraints into architecture decisions transferable to governed analytics and club-scale sports decision-support systems.
- Advised enterprise customers on governed Microsoft 365 information-protection patterns across Purview, regulated-data discovery, sensitivity labeling, and DLP policy tuning, transferable to club-scale analytics platforms where decision support depends on trusted data boundaries and explainable access controls.
- Brokered Microsoft customer escalation evidence into shipped Outlook and Exchange Online Bookings features, translating expert-user workflow needs, security constraints, and product-group tradeoffs into production decisions relevant to sports decision-support tools that must earn analyst and operator trust.
- Converted repeated Microsoft customer-engineering demand into reusable delivery programs, engineer mentoring, and product-group feedback loops, a transferable pattern for turning field evidence into trusted platform guidance for sports decision systems without claiming sports customer delivery.
- Helped remediate a hyperscale service outage by tracing an infrastructure-as-code workflow to the failure path, guiding rollback and permanent-fix decisions, and turning postmortem evidence into resilient rollout controls relevant to time-bound sports operations and trusted analytics platforms.
- Published reusable PowerShell, ARM-template, GitHub, Microsoft Learn, and field-delivery assets that converted repeated Azure infrastructure, Microsoft 365, identity, cybersecurity, and reliability patterns into governed reference guidance, a transferable capacity signal for repeatable club-scale platform delivery.

### Los Angeles County Employees Retirement Association (LACERA) | December 2020 – March 2021

> Senior Cybersecurity Architect

- Architected a board-adopted three-year technology and security maturity roadmap across eight domains, a transferable executive-planning pattern for club technology leaders who need governed platforms, trusted operating signals, and funded modernization capacity before analytics tools can scale.
- Created a modernization roadmap aligning identity, endpoint management, cloud enablement, business-service migration, and data-protection requirements before tool selection, a transferable governance pattern for club-scale analytics platforms that need trusted data boundaries and durable architecture decisions.
- Converted identity, access, visibility, shadow-IT, and high-risk access findings into five formal platform RFPs, a transferable governed-modernization pattern for club technology teams aligning service management, PMO, and security platforms around trusted operating data.
- Planned data and information-security compliance controls for future business services, a transferable governed-analytics foundation for club technology groups that need trusted data boundaries before using operational data for decision support.
- Deployed identity-aware access, full-tunnel inspection, web filtering, firewall, and endpoint controls across approximately 550-600 users and endpoints, transferable to club-scale platform environments where analytics workflows depend on secure remote access and trusted endpoint visibility.
- Defined landing-zone and core-service architecture across Active Directory, networking, Microsoft 365, and Azure so implementation teams had a coherent foundation, transferable to club-scale systems where analytics, collaboration, and security services must share governed platform patterns.
- Designed privileged-access foundations for PAW/SAW, resource PIM, JEA, and break-glass operations, transferable to club-scale systems where analyst, operations, and platform teams need governed elevated access without slowing time-sensitive service delivery.
- Stabilized workforce remote access under crisis conditions, sequencing identity, VPN, endpoint, firewall, and web-filtering controls to eliminate recurring unexpected downtime, a transferable service-operations pattern for time-bound club technology and analytics workflows.

### City National Bank | March 2020 – July 2020

> Vice President, Azure Infrastructure

- Drove Azure foundational-infrastructure strategy for regulated financial-services systems, creating roadmap and design guidance for virtual networks, identity, access, monitoring, and migration planning that transfers to club-scale data and decision-support platforms.
- Reviewed cloud-migration designs for service refactoring, post-cutover cost control, secure access, and operational risk, reducing one-off platform decisions in ways transferable to governed sports analytics and club decision-support systems.
- Advanced Azure availability monitoring and proactive incident-response patterns, strengthening resilience and operational visibility for regulated platforms in ways transferable to time-sensitive sports decision-support and club technology operations.
- Coordinated with security and compliance stakeholders on zero trust, SIEM/SOAR, endpoint encryption, RBAC, and disaster recovery, grounding regulated platform decisions in access governance transferable to club-scale systems and analytics operations.
- Implemented project and service-management practices that made cloud-migration deliverables, risks, adoption support, and operational readiness visible to technical staff and business stakeholders, a transferable governance pattern for club-scale analytics platforms.
- Supported mobile customer front-end and banking-platform architecture discussions, connecting infrastructure resilience and access control to customer-facing digital transformation rather than treating cloud migration as back-end-only work.
- Created and reviewed infrastructure design documents for application and engineering teams, helping standardize cloud, identity, monitoring, and service-refactoring decisions before workloads moved into Azure.
- Planned user adoption and transition support for new infrastructure services, reducing the risk that emergency remote-work and cloud changes would succeed technically but fail operationally for staff.

### Molina Healthcare | February 2019 – February 2020

> Senior Solutions Architect (Consultant, Infosys)

- Sequenced the first major migration around the most business-critical SQL Always On workload, protecting 450 TB of data with 2.7 TB of daily transactions and 12-15 SDLC environments, proving a repeatable governed data-platform pattern transferable to club analytics, model trust, and time-sensitive decision support.
- Architected a governed Azure landing-zone and hybrid-cloud migration model for roughly 16,000 production servers, 630 applications, and more than 2 PB of regulated data, a transferable club-scale platform pattern for trusted analytics, workload migration, and executive decision support.
- Reframed a stalled cloud-migration program into an executable delivery model by aligning executives, application owners, platform engineers, project managers, Microsoft, and ServiceNow support around shared migration decisions, owner handoffs, and delivery rituals that restored momentum.
- Authored Terraform-integrated Infrastructure-as-Code and orchestration frameworks for landing-zone resources, security guardrails, and SQL workload operations, creating repeatable club-scale platform controls where analytics, infrastructure, and high-impact cutovers need reliable execution with human review.
- Embedded controls, audit trails, and SIEM/SOAR integration points into the landing-zone architecture, creating transferable governed-analytics practices for club platforms that need trusted data lineage, operational visibility, and executive confidence in high-impact decisions.
- Implemented service-management product workflows, communication plans, and delivery procedures that gave leaders, application owners, engineers, and vendor stakeholders clearer migration visibility and reduced ambiguity across a large blended delivery organization.
- Coordinated onshore and offshore consultants, permanent stakeholders, application teams, and platform engineers through a clean migration of the organization’s most complex workload, a transferable club-technology pattern for aligning analytics platforms, vendors, and operational decision makers under delivery pressure.
- Standardized service-oriented architecture guidance across network, security, compute, database, reporting, IAM, and content-distribution services, giving application teams reusable patterns relevant to club-scale analytics platforms and decision-support services.

### Coretek Services | August 2018 – January 2019

> Senior Solutions Architect

- Designed Project Online production and sandbox lifecycle workflows for resource, team-member, project-manager, portfolio-manager, and administrator roles, making complex access states legible as a repeatable expert-user product experience.
- Translated onboarding, offboarding, license, group, and role-access requirements across Microsoft 365 and Project Online into reusable lifecycle patterns, bridging stakeholder requirements and production governance for workflow-heavy products.
- Turned user attributes, SIDs, passwords, groups, and profile data into explicit migration acceptance criteria, framing access continuity as a product requirement for administrators and business users during consolidation.
- Consolidated a 16,000-user merger environment into one Azure AD tenant across 32 Exchange environments and 27 Active Directory forests, a transferable pattern for club-scale technology groups that need governed identity, collaboration data, and platform access after organizational change.
- Standardized user, desktop, print, DNS, DHCP, VPN, and MPLS patterns after 19 acquisitions, turning fragmented access and workplace workflows into a repeatable migration experience for administrators and users.
- Translated network and server constraints into alternative migration paths, keeping adoption work moving by treating technical limits as product requirements instead of delivery blockers.
- Converted a high-risk 10,000-mailbox Exchange Online migration into a controlled seven-week execution pattern with less than 2% failure, transferable to club technology operations where collaboration, analytics, and business workflows cannot pause for platform change.
- Architected Project Online onboarding, offboarding, and access provisioning automation, a transferable governance pattern for club-scale decision-support platforms where role access, project workflows, and accountability need to stay repeatable under time pressure.

### Obsidian Availability Solutions | September 2016 – December 2018

> Principal Consultant

- Evaluated technical products, services, and strategic partnerships across cloud, high-availability, and managed-services domains, keeping the service portfolio current while reducing unnecessary vendor lock-in for customer workflows.
- Established program-management, communications, service-delivery, and implementation standards so customer engagements could scale through reusable service workflows instead of founder-by-founder decisions.
- Oversaw vendors, strategic partners, product and service portfolios, scopes of work, and pricing, connecting customer-facing service design to accountable delivery economics and partner selection.
- Designed Azure AD lifecycle and entitlement workflows for internal and customer tenants, connecting onboarding, role changes, offboarding, group access, and delegated CSP/MSP administration into a repeatable managed-service product pattern.
- Co-founded an IT consulting firm and shaped the early service portfolio through Microsoft, ServiceNow, Palo Alto, Dell, HPE, and other vendor partnerships, expanding the managed-service products available to customer environments.
- Implemented hybrid-cloud, identity, collaboration, communication, and security platforms across customer environments, creating a governed infrastructure substrate transferable to club-scale analytics, decision-support, and continuity operations.
- Led 24/7/365 critical-situation response and executive advisory work across availability, security, and business-continuity risks, transferable to club and venue technology environments where decision-support and game-day operations depend on continuity.
- Authored and maintained procedures, designs, and reports for hybrid-cloud, identity, and productivity environments, turning project decisions into reusable operating documentation for customer and internal service workflows.

### Orion Technology Services | June 2015 – August 2016

> Senior Solutions Engineer, Engineering Team Lead

- Designed incident, event, standard request, access, and problem-management workflows as reusable service-operation patterns, converting reactive support behavior into clearer expert-user paths for managed-service delivery.
- Consulted with executives, technology leaders, operations managers, and end users to define service portfolios and operating processes, improving the fit between managed-service contracts and the customer outcomes users actually needed.
- Built real-time availability monitoring with rapid on-call escalation and prescriptive analytics, helping the Network Operations Center detect integration and automation failures before they disrupted club-scale platforms or venue-adjacent service commitments.
- Built SharePoint team-site collections for client services, operations, executive leadership, and sales, integrating CRM, PSA, and service systems so organizational knowledge and service workflows were easier to navigate.
- Developed service-strategy reporting across finance, demand, service portfolio, and business-relationship management, giving executives clearer visibility into product performance, shortcomings, and customer value.
- Modeled delegated administration across several dozen Office 365 tenant environments as a controlled multi-tenant service workflow, making CSP/MSP support patterns more repeatable for tenant operations.
- Led a 12-month ITIL managed-services overhaul that strengthened onboarding, SLA discipline, support efficiency, and escalation paths, transferable to club-scale technology operations where analytics and venue services need predictable run-state control.
- Designed and deployed Microsoft Project Online PMO solutions for six organizations, automating project structure, portfolio visibility, and delivery workflows for customer teams managing complex work.

### Detroit IT / Core 3 Solutions | June 2014 – February 2015

> Senior Systems Administrator

- Planned a multi-state network overhaul across ISPs, Cisco UCM voice, VPN, MPLS, hardware refresh, and disaster-recovery services, showing transferable continuity planning for distributed club or venue technology operations.
- Administered VMware private-cloud VDI and sandbox environments for multiple software-development teams, treating developer workspaces as an internal product surface for experimentation, collaboration, and reliable delivery work.
- Managed build-out, quality assurance, and deployment of client project engagements, reducing handoff risk between design, implementation, and managed-services support.
- Designed and delivered migration from hosted Citrix, Exchange, and Windows file services into Office 365, preserving document access and collaboration continuity for users who depended on shared information systems.
- Coordinated client project plans, milestones, vendors, risks, and deliverables so internal leadership and customer stakeholders had clearer visibility into active engagement status and trade-offs.
- Implemented availability-management and disaster-recovery practices for customer environments, strengthening reliability for mission-critical systems that had to stay aligned with service expectations.
- Reported project status, milestones, issues, risks, and deliverables to internal leadership, improving decision visibility into active customer work and enabling earlier escalation of delivery concerns.
- Provided Tier 2 and Tier 3 escalation for service-desk resources and managed-services customers, translating recurring incidents into durable fixes and clearer support paths for technical users.

### Detroit Country Day School | June 2013 – June 2014

> Senior Systems Analyst, Helpdesk Lead

- Collaborated with academic and administrative departments to identify technology needs, improving alignment between classroom support workflows, operational productivity, and educational delivery.
- Supported school-issued software adoption with account migration assistance, user training, and knowledge resources, reducing friction for faculty and staff adopting Office 365 and classroom solutions.
- Advised academic and administrative stakeholders on technology needs and modernization options, connecting endpoint decisions to educational delivery, operational productivity, and user adoption constraints.
- Refreshed Track-It! ITSM usage by defining ticket classification, escalation, and prioritization standards, creating clearer service expectations for a high-touch user community that included faculty, staff, students, parents, alumni, and guests.
- Developed SCCM-based imaging and systems-management practices for approximately 2,500 workstations, showing transferable endpoint-platform discipline for club-scale environments with shared workstations, devices, and support demand.
- Delivered staff training on new technologies and software, increasing comfort with adopted tools and reducing avoidable support demand after rollout through clearer adoption guidance.
- Coordinated EUC and classroom-technology vendor escalations, repairs, RMAs, and warranty service, protecting user-facing continuity while keeping hardware lifecycle issues visible to leadership.
- Managed student-information system improvements that strengthened data accessibility for staff and faculty, showing transferable governed-records discipline for club-scale systems where operational users depend on accurate administrative data.

### University of Michigan, Information & Technology Services | June 2011 – September 2012

> IT Engineer

- Led asset and configuration data work for the BMC Remedy to ServiceNow transition, defining import logic and data relationships so service teams retained the operational context needed for reliable support workflows.
- Managed asset governance and lifecycle processes for more than 25,000 endpoints and peripherals serving over 100,000 daily users, giving leadership clearer visibility into assignment, use, location, and disposition at institutional scale.
- Supported Configuration Management integration with Microsoft System Center and SAP Business Objects reporting, converting endpoint and asset data into governed business intelligence for operational technology decisions.
- Helped plan touchless migration, application upgrade, workstation refresh, and support-model workflows for 25,000 users across more than 100 departments, reducing disruption during enterprise service consolidation.
- Developed and delivered ITIL training and help-desk knowledge content that standardized incident, request, service-transition, and operational practices for technical support users adopting shared service workflows.
- Developed procurement, lifecycle-management, and disposition workflows for end-user assets, giving university IT a cleaner product-operations path from purchase through retirement.
- Provided VIP cybersecurity and technical support for critical university personnel, resolving escalations and deployments where reliability, discretion, rapid response, and institutional trust mattered to leadership.
- Maintained campus computing sites and laboratories across workstations, printers, network infrastructure, and physical environments, showing transferable venue-like technology operations at institutional scale.

### Battery Giant / Energy Products | January 2007 – December 2010

> IT Manager

- Built a centralized product-information platform spanning 250,000 products and 3,000,000+ applications, creating transferable evidence for governed lookup, cross-reference, pricing, and inventory data that club-scale operations could depend on for decision support.
- Productized franchise technology adoption through LMS, documentation, and support resources, reducing one-off support demand while giving franchisees and staff repeatable guidance for using shared systems.
- Implemented centralized ledger, inventory-control, and POS data patterns across QuickBooks, Microsoft Dynamics, and CounterPoint SQL, showing transferable governed-operations data discipline for multi-location club or venue technology environments.
- Rebuilt disaster-recovery and network design practices for mission-critical systems, giving transferable continuity evidence for club or venue technology operations where service interruption would affect time-bound business workflows.
- Directed infrastructure, security, networking, identity, remote-server, ERP, and POS operations for a retail franchise technology environment, giving branch offices and franchisees a standard operating foundation for growth instead of ad hoc local systems.
- Designed and deployed standardized franchise technology kits, procurement processes, training resources, and escalation paths that helped expand the franchise platform from 2 stores to 11 in 18 months, with plans established for 30 additional stores in the following year.
- Rescued all data and transactions after a vendor-inflicted total system failure, preserving business continuity and financial integrity with no business-operations impact.
- Established IT governance, security-awareness training, policy, and procedure standards for franchise technology users, reducing operational risk while giving franchisees clearer support expectations and repeatable compliance practices.

### Detroit Country Day School | June 2005 – August 2006

> Systems Analyst

- Developed service workflows and endpoint protocols for classroom technology, improving prioritization, escalation, and access-control practices for a high-touch academic user community.
- Researched and recommended emerging classroom technologies by connecting infrastructure choices to the academic user experience instead of treating support as a purely back-office function.
- Managed imaging, software installation, and workstation refresh activity as an internal endpoint product, linking fleet reliability for students, faculty, and staff to day-to-day classroom continuity.
- Developed imaging and systems-management practices for approximately 2,500 workstations across four campuses, showing transferable endpoint administration discipline for club-scale technology environments with many shared devices and users.
- Coordinated repairs, RMAs, warranty work, and vendor escalations for classroom and end-user technology, protecting daily operations when device or software issues threatened user-facing service continuity.
- Led incident, request, and change-management practices for end-user systems during endpoint modernization, giving technical and nontechnical users a clearer path for support while shared technology platforms changed.
- Modernized legacy servers and workstations from Windows NT and Windows 98 SE to Windows Server 2003 and Windows XP, reducing operational risk while giving classrooms and administrative teams a more supportable platform.
- Established the school's Active Directory foundation by helping consolidate six separate Kerberos realms into one AD forest, turning an early support/admin assignment into hands-on directory design and build experience.

## Education

### The University of Michigan, Ann Arbor, MI

- College of Literature, Science, and the Arts (LSA) | Biochemistry, Economics, and Data Science
- School of Music, Theatre, and Dance (SMTD) | Design & Production, Stage Management, Lighting Design & Electrics, Sound Engineering, and Music Production

### Detroit Country Day School, Beverly Hills, MI

- High School Diploma | College Preparatory Curriculum

## Skills

**Product Design, Technical UX & Sports Decision Support**
baseball analytics, sports decision support, baseball operations software, technical-user experience, schema-driven UI, design systems, component systems, telemetry-informed iteration, executive-ready tradeoff framing, product requirements, workflow mapping, product strategy, design-to-production delivery, Stakeholder interviews

**Azure Data, Analytics & AI Platforms**
Azure Databricks, Data engineering, production readiness, Databricks lakehouse architecture, feature preparation, lakehouse-oriented sports analytics, governed analytics platforms, reusable reference architectures, Cloud Adoption Framework, Azure Well-Architected Framework for analytics and AI workloads, workload modernization, data landing zones

**AI Systems, Safety & Applied LLM Engineering**
MCP toolkits, Deterministic guardrails, model evaluation frameworks, secure LLM deployment patterns, immutable attribution, AI-assisted development guardrails, Model- and platform-agnostic XLM (LLM/SLM) orchestration, token optimization, Azure AI Foundry, Ollama/local models, hybrid multi-model routing, deterministic AI guardrails for product and SDLC use, continuous red-team/blue-team exercises, adversarial safety-control testing

**Cybersecurity Architecture, Detection & Operations**
risk management, Cybersecurity architecture, cloud security architecture, change-integrated security scanning, SIEM, SOAR, SASE, REST and GraphQL API security, GRC / ServiceNow integration, Pentera, XDR and vulnerability management, threat detection, Microsoft Defender, Microsoft Purview

**Soft Skills & Cross-Functional Practice**
Executive communication, stakeholder alignment, project and program coordination, vendor evaluation, RFP demonstration leadership, proof-of-concept facilitation, technical mentoring, change adoption, non-technical stakeholder training

**Identity, Access & Cryptography**
Microsoft Graph and Azure Management API identity automation, SCIM-preferred lifecycle provisioning, SCIM and automated lifecycle provisioning, RBAC and least-privilege design, Service-principal and workload-identity lifecycle governance, workload identities, managed identities, service principals at scale, secrets-management patterns, Tier 0, resource PIM, JEA, and PAW/SAW operating models, Privileged Identity Management (PIM), Just-in-Time access, Entra ID Governance lifecycle workflows, Bring-Your-Own-Key (BYOK) and Hold-Your-Own-Key (HYOK) cryptography

**Infrastructure as Code, DevOps & Supply Chain**
Azure DevOps, GitHub, CI/CD pipelines, repository governance, Policy as Code, Infrastructure as Code, ARM Templates, Terraform, PowerShell, full lifecycle automation across heterogeneous targets, configuration management patterns

**Microsoft Purview, DLP & Information Protection**
Teams DLP, sensitivity labels, Microsoft Purview Data Loss Prevention across Microsoft 365 and endpoints, retention labels and policies, data classification, auto-labeling, sensitive-data discovery and mapping, DLP policy authoring, AD RMS to Azure Information Protection (AIP) to Microsoft Information Protection (MIP) to Purview modernization

_Generated from structured resume artifacts for Sports and MLB Technology Resume; document version v26.8.20._