Jake Richard Meyers

Designed every tool to operate inside explicit, deterministic guardrails with codified approval and immutable attribution for any divergence, producing clearer audit trails, faster incident response (seconds or milliseconds instead of minutes), and a 1–2 order-of-magnitude reduction in attempts to bypass safety controls.

• Built service-principal lifecycle tooling with ephemeral-token preference, check-in/check-out workflows, granular least privilege, and agentic session-ID attribution, reducing non-human identity risk while preserving auditable customer delivery.
• Reduced false positives by more than 50% (reaching over 95% in mature deployments) and cut human-intervention escalations from 20–30 per month to roughly one per quarter at one client, freeing security specialists to resume long-shelved SASE work.
• Built the XLM engine and MCP toolkit family that turns a single prompt into a complete, deterministic, multi-platform application stack while remaining fully model- and platform-agnostic, enabling early adopters to collapse POC cycles from months to weeks, double win rates, and increase inbound leads tenfold.
• Made the suite model- and platform-agnostic so the same tools run interchangeably across consumer apps, enterprise platforms, Azure AI Foundry, Ollama, and local models; one customer cut Azure spend 65% while dropping application latency from 3–5 seconds to 10–150 ms.
• Engineered identity-provider-agnostic access tooling that can operate across Entra-native development, CyberArk, HashiCorp, and other privileged-identity planes, keeping customer controls portable instead of binding governance to one vendor interface.
• Architected Fumaro Sports with Azure Databricks as the analytics backend showcase, using lakehouse-oriented data engineering patterns to support predictive sports intelligence, model-ready feature preparation, context-aware analytics, and governed human-in-the-loop release controls.
• Designed Fumaro Sports authentication for B2C customer access, SSO, and enterprise tenancy so organizations can run governed, tenant-aware versions of the model and agent experience without collapsing consumer and enterprise identity boundaries.
• Designing Fumaro Sports around analyst and scout review, feedback capture, telemetry-aware runtime logging, staged private beta evaluation, and human-in-the-loop release controls so sports tools can improve without hiding uncertainty from users.
• Created the DevOps orchestration engine with built-in AI-development guardrails that reduced technical debt 65–95% of the codebase and compressed feature and patch delivery from weeks or months to days or hours, supporting daily stable releases at one client.
• Implemented Microsoft Graph and Azure Management API-native control-plane automation for Entra and Microsoft Cloud operations, enabling agentic workflows with stronger audit visibility and finer least-privilege boundaries than default portal-driven administration.
• Developed a single canonical JSON schema front-end engine that deploys cohesive applications across web, native mobile, desktop, APIs, CLIs, and MCP toolkits, reducing each interface’s codebase 25–30% through shared components and enabling one team to manage all interfaces instead of dedicated teams per platform.
• Built the vendor- and OS-agnostic infrastructure engine spanning Azure, AWS, private cloud, bare metal, and OpenStack, enabling consistent portable deployments and stronger vendor negotiation leverage that contributed to the observed 65% cloud-cost reduction.
• Engineered the back-end data engine for live, byte-perfect interconversion and normalization across major relational, document, and file formats, allowing agents to work exclusively in JSON and eliminating the token overhead normally spent on formatting and translation.
• Designed and implemented a proprietary Rust conversion engine delivering byte-perfect bidirectional Markdown/MDX ↔ DOCX/PDF translation, eliminating branding and styling errors and collapsing white-paper and sales-collateral production from 1–2 weeks to 1–2 days (more than half same-day including human review).
• Reduced token consumption in LLM-driven document generation by 60–90% across four workflow steps, enabling models to produce publication-ready output with zero post-processing.
• Marketed and deployed the suite to technology companies, MSPs, and consulting firms, enabling functional hands-on POCs before competitors could pitch, single-source vendor status on multiple public-sector bids, 20–40% lower delivery cost to end customers without eroding margins, and significantly accelerated revenue recognition.
• Led scalable cloud-solution and software-delivery architecture for client environments, connecting security assessment, DevOps, data, and application patterns so customers could improve operational efficiency without separating modernization from risk control.
• Conducted cybersecurity architecture and assessment work for client systems handling sensitive data, translating compliance and protection requirements into deployable patterns rather than abstract policy language.
• Coordinated cross-functional design and delivery across software, cloud, data, infrastructure, and security workstreams, giving clients a single accountable architecture thread from concept through production adoption.

Established NIST CSF 2.0 Tier 3 (Repeatable) as the new baseline for onboarded systems across all core functions, replacing prior Tier 1 awareness-level practices and enabling automated, single-click audit reporting that reduced typical municipal IT audit effort from 40–120 staff hours to under 30 minutes.

• Designed identity lifecycle and entitlement patterns for Bedrock and customer environments, applying the same governance model to users, service principals, app registrations, and delegated MSP/CSP access so public-sector clients could reduce standing access while preserving auditable operations.
• Designed Bedrock's internal and client-facing Microsoft 365 information-protection baseline, including Purview sensitivity labels, DLP policy patterns, retention controls, and classification schemas that support client data subject to CJIS, HIPAA, PCI, CUI, PII, financial, health, law-enforcement, public-safety, and other regulated-data requirements.
• Standardized SCIM-preferred provisioning and Microsoft Graph / Azure Management API automation as the preferred path for identity and Microsoft Cloud administration, replacing UI-bound workflows with API-native controls that improved least-privilege enforcement and audit visibility.
• Delivered measurable advances in CJIS compliance for multiple public-sector customers, strengthening security controls while reducing administrative burden on sworn officers by 1–2 hours per day and allowing more time for street-level public safety work.
• Led a Microsoft Teams implementation for a municipal customer that expanded into a five-year city-wide AI adoption roadmap, aligning 26 major IT priorities across modernization, security enhancement, compliance enforcement, user training, AI adoption, and legacy phase-out; prioritized Purview sensitivity labeling and DLP as immediate data-protection work, projected initial ROI within 6–8 months and full ROI by year three, with seven-figure annual savings expected from year four onward.
• Implemented automated DLP and information-protection controls that detected a public-sector CJIS data exposure within five minutes of availability and applied extreme encryption and protection through Purview, including to copies stored outside Microsoft 365, while preserving NDA-safe disclosure of the incident.
• Built and deployed a custom microfilm digitization tool that converted more than a century of legacy government records (dating to the 1800s) into OCR/ICR-optimized, PDF/A-compliant digital assets with full metadata in a single 21-hour continuous run—collapsing an estimated 10-year multi-person full-time effort—and reduced pre-digital public records request turnaround from weeks or months to days or hours.
• Applied structured guardrails and deterministic processes to AI-assisted development, enabling non-developer infrastructure and application engineers to safely expand into development work; accelerated project timelines 50–75%, allowed teams of 2–3 to deliver what previously required teams of 6–12, eliminated engineer overtime (previously 50–60 hours/week), and increased per-engineer revenue and profitability while expanding overall market footprint without added headcount.
• Governed service-principal and workload-identity access for client-facing and agentic solutions, favoring ephemeral-token patterns, explicit check-in/check-out, granular permissions, and session-level audit trails where customer risk models required non-human identity accountability.
• Directed a large-scale public-sector MDM migration completed in 45 days with one part-time engineer (versus a prior 6–9 month estimate requiring five engineers), achieving 100% success, zero data loss or service interruption, and only five support requests from a 2,300-user organization after a 15-minute training session.
• Designed and operated Azure DevOps and GitHub-based CI/CD pipelines and repository standards that automated deployment and release management for multi-environment application fleets while embedding security and compliance requirements as first-class, non-negotiable constraints alongside functional and budgetary needs.
• Provided architectural leadership for secure web and application solutions across internal and client environments, expanding Bedrock’s capabilities from family-office technology support into a full managed-service provider model serving public-sector and regulated clients while consistently managing concurrent teams averaging 6–12 people.
• Extended public-sector security roadmaps beyond compliance checklists by tying Entra governance, delegated privileged access, information protection, and automated audit evidence to practical municipal outcomes: fewer manual controls, clearer accountability, and safer modernization.
• Developed client IT strategy and governance roadmaps that tied cloud modernization, cybersecurity posture, records workflows, and service management to business outcomes, helping small public-sector teams prioritize work that improved resilience instead of chasing isolated tickets.
• Managed cross-functional delivery across infrastructure, application, security, records, and operations stakeholders, keeping complex municipal and regulated projects aligned to practical service outcomes rather than vendor-driven implementation checklists.
• Authored reusable cybersecurity, cloud migration, and modernization guidance for clients and internal teams, turning repeated advisory patterns into durable material for faster planning, clearer executive communication, and more consistent delivery.

Led a five-person dedicated cybersecurity engineering team as the senior-most technical authority under the CISO, shifting the team from reactive whack-a-mole on user reports and Netskope alerts to consistent daily workflows focused on fundamentals and holistic remediation; user-submitted incidents and business disruptions fell from dozens per day to a handful per week, while GRC moved from constant chasing of IT staff to dashboard-driven work, reducing audit compliance effort from a dedicated full-time auditor to a monthly inter-team checkpoint with largely automated report generation.

• Implemented Entra Privileged Identity Management with Just-in-Time access, eliminating 45 standing privileged accounts and all persistent admin access except a monitored break-glass account, while unifying a single audit trail and introducing M-of-N controls integrated with change management.
• Designed Entra-native governance patterns across custom roles, entitlement-style access workflows, lifecycle controls, and ServiceNow-backed approvals so privileged work moved through repeatable evidence paths rather than persistent administrator access.
• Designed and implemented Tier 0-equivalent privileged-access controls using resource PIM, Just Enough Administration, PAW/SAW operating patterns, and break-glass governance, then trained infrastructure, service, and administrative users on the new model.
• Automated Entra and Microsoft Cloud identity operations through Microsoft Graph and Azure Management API control-plane patterns, giving a small security team repeatable leverage for privileged access, lifecycle enforcement, audit evidence, and governed change execution.
• Configured and tuned Microsoft Purview DLP policies, sensitivity-labeling controls, retention policies, and compliance workflows alongside Defender operations, extending protection across regulated data categories and reducing previously unknown or unprotected sensitive-data exposure.
• Stopped a successful phishing compromise of a high-value, high-privilege executive account with zero data extraction, zero lateral movement, and no impact to business systems, validating the effectiveness of the new privileged access and monitoring controls.
• Deployed Pentera as a continuous red-team capability that initially surfaced hundreds of findings (thousands when correlated with Defender), consolidated after MITRE-aligned triage to approximately 360 actionable items; Critical and High severity issues (roughly 10–15 percent of the total) were closed within the first month’s change cycles, and the residual backlog was driven down to an average of 10–12 active findings, with zero-day exposures typically detected within 1–24 hours of CVE assignment and more than 80 percent remediated inside a single change cycle.
• Paired Pentera (red team) with the Microsoft Defender / Purview suite (blue team) to institutionalize regular red-team / blue-team war-game exercises, producing a two-order-of-magnitude drop in Defender events (from hundreds of thousands to thousands per week across the enterprise) and closing nearly all historical vulnerabilities within one quarter of joint operation.
• Built DLP alert investigation and remediation workflows that connected Purview, Defender, GRC, and change-management evidence, giving compliance and security stakeholders practical dashboards for policy effectiveness, false-positive reduction, and audit readiness.
• Integrated security tooling and processes into existing fire-drill and disaster-recovery exercises, creating a unified operational cadence that enabled full business continuity during a real high-privilege account lockdown with zero impact to internal users, external consumers, or public-facing services.
• Led RFP, demonstration, and proof-of-concept processes for SIEM, SOAR, and SASE platforms while simultaneously advancing the organization’s compliance maturity more than 30 percent across key frameworks through prioritized controls and programmatic governance.
• Drove ServiceNow-based GRC and change-management integration that increased legitimate change tickets from a handful per month to dozens per week, established a weekly Change Review Board with security as an equal participant, and reduced change delivery cycles from weeks to days or hours with almost no post-change security regressions.
• Delivered real-time security dashboards and live monitoring that compressed project charter and board-approval cycles from multi-quarter processes to a standard monthly cadence, unlocking faster budget and resource decisions and organization-wide visibility into posture and progress.
• Established the Information Security Engineering Team as a dedicated function under CISO leadership, creating a durable operating model for security architecture, tool implementation, vulnerability remediation, and consultative support to information systems and application teams.
• Designed the Secure Productive Enterprise roadmap for greenfield identity, network, Microsoft 365, and Azure foundations, linking endpoint, data-protection, cloud, and access-control modernization into one board-visible security transformation path.
• Architected the “LACERA Cloud” framework using SDN/SD-WAN concepts across multiple data centers, giving the organization a unified pattern for secure business-service migration, information-security compliance, and availability planning.
• Overhauled internal service-management and project-portfolio processes so security, IT operations, and end users could move more work through governed channels without slowing remediation or routine service delivery.
• Developed automation and orchestration patterns that let a small security team manage a large, changing environment, converting headcount constraints into a design requirement for repeatable controls and operational leverage.

Led the Service Enablement Task Force that validated and approved secure architecture and infrastructure blueprints across 128 cloud resource provider types, creating a library of pre-approved patterns that allowed thousands of downstream business applications to adopt standardized designs and largely eliminated the need for custom infrastructure architecture.

• Led security review of 128 cloud resource provider types as a governed cloud control plane, converting bespoke infrastructure decisions into pre-approved patterns that let application teams adopt Azure services at scale while preserving cybersecurity and GRC approval gates.
• Accelerated security and infrastructure review cycles from an average of 3–12 application approvals per month to 40–50 completed reviews per week, unblocking the bank’s first successful large-scale public-cloud migration program after multiple prior failed attempts and enabling application teams to move into Azure architectures in volume for the first time in years.
• Designed and implemented multi-layered Hold-Your-Own-Key (HYOK) cryptography with external key providers that eliminated all third-party cryptographic dependencies and delivered 100% bank-controlled operations with zero exceptions; this removed an entire class of key-management risk, strengthened audit posture under high securities-regulation and FISA scrutiny, and served as a decisive requirement that finally unblocked enterprise cloud adoption.
• Developed SDLC policy-enforcement roadmaps that shifted the organization from an exception-driven culture to standardized architecture selection; application teams’ effort dropped from dozens of hours spread over weeks or months to roughly one to two hours of asynchronous work, while security and infrastructure teams achieved substantially higher output volume with near-universal consistency of results.
• Operated as a cross-functional cybersecurity resource influencing groups of 12 to 100+ engineers, GRC specialists, product teams, and cryptography experts; drove the senior-most executive decision to select the cloud provider and compel organization-wide adoption, eliminating longstanding resistance and entire categories of security and compliance risk across tens of thousands of endpoints and approximately 12,000 ATMs globally.
• Conducted comparative cybersecurity analysis of Azure and Google Cloud Platform services, identifying provider and platform gaps and converting the findings into closure plans that informed the bank’s cloud-security control model.
• Developed standardized compliance-scoring approaches for cloud services, making architecture and configuration review more consistent, repeatable, reliable, and quantifiable across teams that previously evaluated risk through bespoke review paths.
• Established repeatable compliance-scoring methods for cloud services and resource-provider gaps, giving cybersecurity, infrastructure, and GRC teams a shared evidence model for closure plans, audit defensibility, and provider selection decisions.
• Guided infrastructure teams toward ARM Templates and Azure Blueprints for deployment standardization, reducing configuration drift and making security requirements easier to enforce through repeatable infrastructure-as-code patterns.
• Provided endpoint-encryption subject matter expertise for the BitLocker cloud-management roadmap, extending cloud-governance decisions into endpoint data-protection strategy rather than leaving device encryption as a separate operational silo.
• Managed vendor integration and technical Q&A with cloud and security SMEs, using vendor evidence to strengthen design guides and preserve cybersecurity approval gates before application architecture review.

Operated as a Senior Customer Engineer on the elite Global Tech Team supporting Fortune 500, U.S. government, Microsoft internal, and high-technology customers; managed 37 dedicated accounts (12 persistent for the full tenure) while serving as a broader escalation resource and the final technical authority for Microsoft IT and product-group escalations—resolving issues that had no remaining internal escalation path.

• Helped customers design, implement, and administer information-protection and DLP capabilities spanning AD RMS, Azure Information Protection, Microsoft Information Protection, and Microsoft Purview, including sensitivity labeling, regulated-data discovery, policy tuning, and compliance operations across Microsoft 365 environments.
• Mentored approximately a dozen engineers and contributed to more than six internal training programs and over twenty standardized customer delivery programs; the volume and variety of customer demand directly led to requesting and shaping production features that later shipped in Exchange Online Bookings.
• Served as a primary post-incident remediation resource for Microsoft’s Detection and Response Team (DART); after DART contained a global ransomware attack against a Fortune 500 transportation company, led the subsequent worldwide identity-management overhaul spanning Active Directory forests, Microsoft 365 tenants, Azure and Azure Stack deployments, and private-cloud regions across tens of thousands of endpoints and users, permanently closing the privilege-escalation and leaked-privilege lateral-movement vectors that enabled the original attack and rapidly deploying FIDO-token plus Microsoft Authenticator multi-factor authentication to the entire global user base.
• Translated legacy enterprise identity findings from the DART remediation work—external identity exposure, forests, tenants, leaked privilege paths, weak MFA posture, and private-cloud dependencies—into a modern control sequence that prioritized privilege closure, external-identity hardening, and phishing-resistant authentication before broader platform cleanup.
• Sequenced the identity rebuild around priority-zero controls first: external identity hardening, Tier 0 isolation, resource PIM, JEA/constrained administration, PAW/SAW patterns, break-glass governance, and phishing-resistant authentication before broader platform cleanup, reducing the risk that recovery would preserve the same attack path.
• Averaged one to two critical-situation escalations per week (frequently joining proactively); most notably diagnosed a Windows Server 2016 Storage Spaces Direct (S2D) bug that was causing cascading SQL Always-On, Exchange Online, Remote Desktop Services, DFS, and failover-cluster outages; the resulting global patch resolved long-standing, multi-year issues for six of twelve dedicated customers and every organization running high-availability Windows Server workloads on S2D worldwide.
• Participated in the critical remediation team for a major global service outage at a hyperscale technology company, helping identify an infrastructure-as-code workflow that triggered the event, providing guidance for the rollback and permanent fix, and contributing to both customer-facing and Microsoft-internal postmortems; the internal postmortem drove backend process changes that improved geo-resiliency protections against rapid global rollouts and influenced standardized geo-resiliency and disaster-recovery planning for Premier and Unified Support customers.
• Delivered customized Well-Architected Framework engagements for the complex minority of customers whose scale or operating model exceeded the standard program (ten of twelve dedicated accounts), driving nearly nine figures in multi-year Azure commitments (including one customer above eight figures), Azure Reserve Instance purchases, and multiple Unified Support renewals and expansions.
• Authored and published reusable PowerShell and ARM-template assets to Microsoft’s public GitHub repositories and learn.microsoft.com (cybersecurity, identity, Azure infrastructure, Modern Workplace, and Microsoft 365); these assets were systematically linked from the AskJake.ms technical blog, which reduced repeat customer request volume and freed capacity for higher-value escalation and architecture work.
• Authored reusable Graph, PowerShell, ARM-template, Microsoft Learn, and field-delivery assets for identity, privileged access, Azure infrastructure, Microsoft 365, and cybersecurity scenarios, converting high-consequence customer lessons into reusable guidance for customer engineers and product groups without exposing protected customer details.
• Converted repeated Active Directory, Microsoft 365, information-protection, and identity remediation patterns into reusable customer-engineering material, preserving field lessons from high-consequence customer environments without exposing protected customer details.
• Advised enterprise customers on B2B/B2C and delegated external-access patterns across Entra, federation, partner, and multi-tenant environments, treating external identity as a privileged-access risk surface rather than a convenience feature and translating incident lessons into safer customer and field guidance.
• Contributed Microsoft Docs articles, internal knowledge, and delivery guidance for Microsoft 365, security, compliance, and information-protection scenarios, turning repeated DLP, labeling, and governance questions into reusable customer and engineer enablement material.
• Acted as a rare broker between customer escalations and product groups; contributed multiple production features to the Outlook / Exchange Online personal Bookings experience (categories, private booking-link behavior, security and permissions for anonymous links, and Power Platform / inbox-rule integrations), all of which shipped, resulting in standing weekly check-ins requested by the product group.
• Provided continuity for LACERA after leaving the earlier engagement: as their Microsoft engineer, launched Year 1 of the previously authored three-year roadmap, completed all identity and endpoint cloud-management objectives, stood up greenfield Active Directory and Microsoft 365 environments that closed the prior backdoor-account incident, designed Azure landing zones and SD-WAN foundations, and established the operational momentum that enabled the full multi-year program to finish on schedule years later.
• Co-founded an elite cross-organizational “Super Pod” that grew from two engineers to nearly one hundred subscribers and more than fifty active participants within three months, overhauling Unified Support intake, triage, and communication processes at a time when backlogs had become unmanageable.
• Supported Microsoft internal groups including MSIT, LinkedIn, GitHub, and product organizations through identity, cybersecurity, migration, incident, and critical-situation work, bringing customer-facing escalation discipline back into Microsoft’s own operating environment.
• Developed, maintained, recycled, and distributed managed intellectual property for customer engineers, improving reuse of delivery models, readiness material, and professional-development resources across the global support community.
• Worked with CSAMs, resource coordinators, Critical Situation Managers, sales, technical pre-sales, support, customer engineering, and cloud solution architecture groups to scope engagements accurately and preserve a unified customer experience across Microsoft touchpoints.
• Converted red-team, blue-team, laboratory, customer-submission, bug, and vulnerability feedback into product-group signal, helping Microsoft improve security, compliance, identity, and cloud services through evidence gathered from strategic customer environments.
• Contributed to global communities and managed intellectual-property forums spanning sustainability, GLEAM, identity, Active Directory, and customer engineering, expanding the channels through which field lessons became reusable organizational knowledge.

Served as the organization’s first dedicated cybersecurity engineer and primary architect of a comprehensive three-year technology and security maturity roadmap spanning eight domains that was formally adopted by the CISO, IT leadership, and the Board; established a NIST CSF baseline at Level 1 with a formal target of Level 3 and secured a funded multi-year program that immediately opened three new security engineering roles.

• Discovered and fully remediated hidden super-privileged Active Directory backdoor accounts that held the highest possible rights—built-in administrator, domain, enterprise, and schema administrator in Active Directory, plus synchronized Global Administrator access in Microsoft 365. These accounts were invisible in standard tools, completely excluded from audit trails and authentication records, and carried suspected logic-bomb associations; they were eliminated within two weeks of discovery.
• Treated the hidden account discovery as a Tier 0-equivalent identity-control failure rather than a routine cleanup item, sequencing remediation around directory authority, audit visibility, synchronized cloud privilege, and remote-access hardening so the organization could trust the identity foundation before expanding the security roadmap.
• Transitioned privileged identity administration toward Microsoft Graph-era control-plane patterns during the original LACERA engagement, using API-first inspection and remediation to find high-risk access paths that standard administrative views did not expose.
• Designed the privileged-access foundation for PAW/SAW, resource PIM, JEA, and break-glass operations, pairing hands-on security implementation with infrastructure-team training so elevated access could be governed without blocking service delivery.
• Designed and deployed Entra and Netskope across the entire organizational footprint of approximately 550–600 users and endpoints, converting the environment from zero visibility on remote endpoints (beyond legacy VPN tunnel traffic) to full visibility, full-tunnel VPN, firewall, web filtering, and endpoint security controls.
• Stabilized and hardened remote access for the entire workforce during the COVID crisis, eliminating frequent unexpected downtime (previously one to two hours of partial or full impact several times per week) so that only scheduled maintenance remained; zero unexpected incidents occurred in the first quarter after implementation, restoring pre-crisis customer service metrics for the populations the organization served.
• Established the initial identity, access, and visibility foundations that produced the organization’s first clear view of previously unknown shadow IT and high-risk access patterns, and initiated five formal RFP processes for core platforms (including ServiceNow, PMO tooling, and Microsoft security solutions) that locked in the next phase of the maturity program.
• Led architecture and planning for the Secure Productive Enterprise initiative, defining greenfield landing-zone and core-service direction across Active Directory, networking, Microsoft 365, and Azure so later implementation work had a coherent foundation.
• Created the strategic roadmap for modernizing identity and endpoint provider/management systems, aligning cloud enablement, business-service migration, and data-protection requirements before individual tool projects were allowed to drive the architecture.
• Planned data and information-security compliance controls for future business services, ensuring modernization work was evaluated against required security standards instead of only short-term remote-work stabilization.
• Consulted with information systems and application teams on security states and planned configurations, making the initial security engineering function a service partner rather than a detached compliance reviewer.