IT Manager

Battery Giant / Energy Products | January 2007 – December 2010

Role Summary

IT leadership role for a rapidly expanding domestic retail franchise environment, spanning infrastructure, security, branch systems, POS, ecommerce, training, vendor management, and disaster recovery. This role anchors the early professional technology timeline with hands-on evidence of business-aware systems design, operational resilience, and franchise-scale rollout discipline.

• Directed infrastructure, security, networking, identity, remote-server, ERP, and POS operations for a retail franchise technology environment, giving branch offices and franchisees a standard operating foundation for growth instead of ad hoc local systems.
• Designed and deployed standardized franchise technology kits, procurement processes, training resources, and escalation paths that helped expand the franchise platform from 2 stores to 11 in 18 months, with plans established for 30 additional stores in the following year.
• Built a centralized ecommerce and product-information platform covering more than 250,000 products across 3,000,000+ applications, improving lookup, cross-reference, pricing, and inventory workflows for internal users and franchise operations.
• Implemented centralized ledger, inventory-control, and POS patterns across QuickBooks, Microsoft Dynamics, and CounterPoint SQL, strengthening financial controls, loss prevention, and fiduciary compliance across a multi-location retail model.
• Rescued all data and transactions after a vendor-inflicted total system failure, preserving business continuity and financial integrity with no business-operations impact.
• Rebuilt disaster-recovery and network design practices for mission-critical business systems, achieving 99.99% uptime for two consecutive years after assuming responsibility for availability and recovery systems.
• Established IT governance, security-awareness training, policy, and procedure standards for franchise technology users, reducing operational risk while giving franchisees clearer support expectations and repeatable compliance practices.
• Managed IT staff, vendors, contractors, and affiliated service providers, aligning hiring, dismissal, procurement, and operational oversight with the franchise’s growth and support needs.
• Maintained branch-office technology, local and remote data centers, and replica systems to strengthen availability, business continuity, and franchise support across distributed retail locations.
• Developed online training, LMS, documentation, and support resources for franchisees and staff, reducing dependence on one-off support interactions while standardizing technology adoption.
• Advised executives on secure digital transformation, IT governance, and franchise technology strategy, connecting practical systems work to expansion, compliance, and operational risk decisions.