Systems Analyst

Detroit Country Day School | June 2005 – August 2006

Role Summary

Early systems-analysis role in a multi-campus education environment, focused on identity consolidation, workstation modernization, classroom technology, and practical user support for faculty, staff, students, parents, alumni, and guests. This role shows the beginning of later patterns around service discipline, endpoint governance, and infrastructure modernization under direct user-impact constraints.

• Established the school’s Active Directory foundation by helping consolidate six separate Kerberos realms into one AD forest, turning an early support/admin assignment into hands-on directory design and build experience.
• Paired the Kerberos-to-Active Directory consolidation with account and data migration support, training, and getting-started seminars so the new identity model reduced classroom disruption instead of simply changing the authentication backend.
• Developed imaging and systems-management practices using Microsoft SMS and Symantec Ghost for approximately 2,500 workstations across four campuses, improving endpoint consistency and reducing manual rebuild effort.
• Modernized legacy servers and workstations from Windows NT and Windows 98 SE to Windows Server 2003 and Windows XP, reducing operational risk while giving classrooms and administrative teams a more supportable platform.
• Supported account and data migration into the new Active Directory environment, pairing technical rollout with training, knowledge resources, and getting-started seminars so students and faculty could adopt the change with less disruption.
• Coordinated repairs, RMAs, warranty work, and vendor escalations for classroom and end-user technology, protecting teaching continuity when hardware or software issues threatened daily operations.
• Researched and recommended emerging classroom technologies, connecting infrastructure work to the academic experience rather than treating support as a purely back-office function.
• Led incident, request, and change-management practices for end-user systems during early identity and endpoint modernization, giving users a clearer path for support while the environment shifted from legacy platforms.
• Developed security-focused service workflows and endpoint protocols for classroom technology, improving prioritization, escalation, and access-control practices in a high-touch academic setting.
• Managed enterprise imaging, software installation, and workstation refresh activity for students, faculty, management, and directory-infrastructure servers, linking endpoint reliability to day-to-day classroom continuity.