Senior Systems Analyst, Helpdesk Lead

Detroit Country Day School | June 2013 – June 2014

Role Summary

Education-sector technology leadership role combining systems analysis, helpdesk leadership, endpoint support, and operational continuity. The role is useful context for early leadership, service ownership, and user-centered technology support.

• Led helpdesk and systems-analysis work for an education environment, balancing responsive support, endpoint operations, and practical infrastructure upkeep for faculty, staff, and students.